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Amazon Customer Service Associates - Full Time - Cork

Attention! This job posting is 28 days old and might be already filled.
Published: July 21, 2017
Job Type
Category
Rate of pay
€11.20 ph
Contact Name
Stuart Hunter

Description

Staffline Recruitment Ltd on behalf of our client Amazon, are seeking to recruit customer service associates to work at their state of the art multi channel contact centre based in Cork Airport Business Park.

As a Customer Service Associate, you will be:

  • Assisting customers via phone, email and chat
  • Utilise a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions

Skills & Attributes:

  • Ability to determine customer needs and provide appropriate solutions
  • Empathise and prioritise customer needs
  • Excellent attention to detail
  • Uphold company values and respect every customer
  • Resolve conflicts and set appropriate expectations with customers
  • Ability to compose grammatically correct and informative written responses to customer issues
  • Document customer account activities thoroughly and concisely
  • Proficiency in Windows operating systems and Microsoft Outlook
  • Familiarity with online shopping
  • Fluent in English

Hours of work will be 40 per week, working any 5 days out of 7 between 7am-9pm with some flexibility required during peak periods

Benefits:

  • Subsidised canteen
  • Free onsite car parking
  • Discount card for local businesses
  • Fun events at site

To apply for this position please click on the link below:

https://amazon.force.com/JobDetails?Agency=1&isApply=1&reqid=a0R0G000016ZmAi&setlang=en_GB

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