Contact Centre Manager

Location Galway, Republic of Ireland
Job type Permanent
Salary £35000 - £40000 per annum
Published 12 days ago
Start date ASAP
Contact Dyllan Hunter
Job ref DH1200_1641900291

Job description

A fantastic opportunity has arisen for a dynamic Sales Manager to join the a Telematics sales team, growing the company's volume and revenue.

Role Responsibilities:

· Create a people centric environment to support staff, sales performance, development and retention of people

· Day to day management of the Telematics sales team and sales targets, numbering up to 15+ FTE

· Specific focus on the development of less tenured Sales Agents to support volume growth

· People skills, Identifying and supporting Sales Agents via coaching and call quality

· Travelling when required to other offices to support group Sales Agent development

· Working closely with all internal stakeholders to deliver a best possible service

· Leading the sales department to achieve sales results as required by the business

· Managing Value-added-Sale cross-selling opportunities to improve customer retention

· Creating Innovative solutions working alongside Marketing on data and to acquire new customers

· Manage the operational element of the Recruitment and Selection process

· Design and Deliver best-in-class training programs for new start induction and agent development

· Create a roadmap for succession planning for future management and leadership development

· Work closely with internal divisions marketing to drive a steady flow of leads into the operation through campaigns

· Develop scripts, tools and visual aids to improve customer experience and sales result

Essential role requirements:

· Ability to motivate, drive and develop a successful telesales team

· A proven track record in terms of developing Sales Agents

· Highly presentable with strong organisational and motivational skills

· Outstanding communication skills with the ability to operate at all levels internally and externally

· A 'can do' positive attitude with strong negotiation skills

· Understand the importance of the primary function to acquire customers and telematics units/devices volume

· Driving data sales with the relevance of existing customers, inter-departmental referrals and also prospecting

· Ability to stay calm under pressure, ability to solution target delivery in challenging times and meet tight deadlines

Required essential experience:

· Minimum of 2 years' experience in Sales Management/Supervision

Highly desirable :

· Outbound Sales Acquisition Experience in a Contact Centre enviroment

· Telematics experience

· Naturally technology/system savvy including IOT

Additional Information:

· The role will occasionally involve client, supplier and other external meetings where travel may be required.

What benefits do we offer?

As Sales Manager you will be rewarded with:

· Highly competitive basic salary plus an attractive commission structure;

· Annual salary reviews;

· 22 days holiday plus bank holidays (increasing with each year of services to a maximum of 25);

· Excellent training and coaching to help you further develop your career;

· Local and online discounts;

· A great atmosphere and team working environment

"Please apply or call our Belfast office and speak to Dyllan Hunter regarding this post. If you don't hear from us within 7 days of applying for this role then you may not have been shortlisted"

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