Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy9tdgfmzmxpbmugl2pwzy9iyw5uzxitzgvmyxvsdc5qcgcixv0

Customer Service Team Leader - Dublin 24

Published 18 days ago
Contact Laura Craughwell
Job ref 6907_1618838317

Job description

Customer Service Team Leader - Dublin 24

At Staffline Recruitment we are currently seeking to recruit an experienced, enthusiastic and motivated Customer Service Team Leader to join a growing team. Our client is a market leader in the supply to the food service and fine food retail markets.

This dynamic role will see the successful candidate lead a Customer Service team in a fast paced and demanding environment.

This permanent position will be based in Dublin 24. Reporting to the Customer Service Manager, the role will hold the following responsibilities:

  • Identify development needs of team members and maintain high levels of morale and positivity within the team
  • Training of new customer service team members
  • Plan, develop, review and implement outgoing call lists
  • Provide periodical reports to Customer service manager
  • Work with Customer service manager to develop and ensure KPIs are met
  • Ensure that existing and new work policies are implemented and maintained
  • Assist customer service manager to develop rosters and holiday cover and performance monitoring
  • Out going and incoming calls for order taking and proactive selling
  • Informing customers of promotional offers
  • Ensuring out going calls coincide with the delivery schedule
  • Work in conjunction with accounts team to help reduce company debtors
  • Handle customer complaints
  • Resolve delivery issues
  • Update issues report on CRM and follow up daily with relevant staff
  • Escalate any outstanding issues and customer complaints to CS manager and rep
  • Engage and follow up to ensure sales team members and customer service team members are working together to reach goal
  • Look at ways to improve operations and CS team in conjunction with CS manager
  • Ensure updated maintenance of customer service database with new and relevant customer information
  • Posting of various marketing and commercial notification details to customers
  • Compile ad hoc reports and order sheets as requested for reps

Interested candidates will meet the following requirements:

  • Essential: Minimum 3 year's experience in a customer service team lead role
  • Previous experience in (ideally Foodservice) a busy customer services environment working to high customer service standards
  • An interest in food or a culinary background will be highly desirable
  • Experienced people manager with the proven ability to develop and motivate teams
  • Ability to deliver results
  • Excellent written and spoken communication skills
  • Excellent time keeping
  • Be a team player willing to be proactive in supporting the team and CS manager
  • Good IT skills and proficient in Microsoft office and excel
  • Be a logical and organised thinker
  • Have a high attention to detail

This full-time permanent role require the successful candidate to work a 40 hour week including some weekend, bank holiday and evening shifts on rotation, depending on the business needs.

A salary in the region of €35,000 - €37,000 will be payable and immediate interviews will be held for suitable candidates.

This is a super opportunity to join a market leading organisation with a dynamic, fasted paced environment where no two days are the same. With a supportive management team and excellent career advancement opportunities, this will certainly prove a genuinely great career more for the right person.

Interested? Please send a copy of your cv for immediate review to Laura Craughwell at Staffline Recruitment via the enclosed link.

WTOWSL

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Staffline today!