Customer Service Team Leader - Dublin 24

Published 18 days ago
Contact Laura Craughwell
Job ref 6907_1618838317

Job description

Customer Service Team Leader - Dublin 24

At Staffline Recruitment we are currently seeking to recruit an experienced, enthusiastic and motivated Customer Service Team Leader to join a growing team. Our client is a market leader in the supply to the food service and fine food retail markets.

This dynamic role will see the successful candidate lead a Customer Service team in a fast paced and demanding environment.

This permanent position will be based in Dublin 24. Reporting to the Customer Service Manager, the role will hold the following responsibilities:

  • Identify development needs of team members and maintain high levels of morale and positivity within the team
  • Training of new customer service team members
  • Plan, develop, review and implement outgoing call lists
  • Provide periodical reports to Customer service manager
  • Work with Customer service manager to develop and ensure KPIs are met
  • Ensure that existing and new work policies are implemented and maintained
  • Assist customer service manager to develop rosters and holiday cover and performance monitoring
  • Out going and incoming calls for order taking and proactive selling
  • Informing customers of promotional offers
  • Ensuring out going calls coincide with the delivery schedule
  • Work in conjunction with accounts team to help reduce company debtors
  • Handle customer complaints
  • Resolve delivery issues
  • Update issues report on CRM and follow up daily with relevant staff
  • Escalate any outstanding issues and customer complaints to CS manager and rep
  • Engage and follow up to ensure sales team members and customer service team members are working together to reach goal
  • Look at ways to improve operations and CS team in conjunction with CS manager
  • Ensure updated maintenance of customer service database with new and relevant customer information
  • Posting of various marketing and commercial notification details to customers
  • Compile ad hoc reports and order sheets as requested for reps

Interested candidates will meet the following requirements:

  • Essential: Minimum 3 year's experience in a customer service team lead role
  • Previous experience in (ideally Foodservice) a busy customer services environment working to high customer service standards
  • An interest in food or a culinary background will be highly desirable
  • Experienced people manager with the proven ability to develop and motivate teams
  • Ability to deliver results
  • Excellent written and spoken communication skills
  • Excellent time keeping
  • Be a team player willing to be proactive in supporting the team and CS manager
  • Good IT skills and proficient in Microsoft office and excel
  • Be a logical and organised thinker
  • Have a high attention to detail

This full-time permanent role require the successful candidate to work a 40 hour week including some weekend, bank holiday and evening shifts on rotation, depending on the business needs.

A salary in the region of €35,000 - €37,000 will be payable and immediate interviews will be held for suitable candidates.

This is a super opportunity to join a market leading organisation with a dynamic, fasted paced environment where no two days are the same. With a supportive management team and excellent career advancement opportunities, this will certainly prove a genuinely great career more for the right person.

Interested? Please send a copy of your cv for immediate review to Laura Craughwell at Staffline Recruitment via the enclosed link.


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