Customer Services Manager

Staffline Ireland are recruiting for a Customer Services Manager on behalf of a leading packaging company. The Customer Services Manager will provide the highest levels of customer satisfaction by an efficient management of customer expectations through leading the team and coordinating with all departments. The role will also involve supporting External Sales on E2E project identification and delivery.

Responsibilities:

• Monitoring and management of the order intake to ensure fulfilment of specific requirements such as: minimum order quantities, prices, delivery times, origination costs payback, stock management, etc.
• Lead actions with other departments, such as logistic and production, to fulfil customer expectations on service and ad hoc assistance.
• Deal correctly with customer requests: pricing policy, claims, samples, sketches, specifications, offers, general information, website training.
• Be responsible of maintaining in the company Management System with the most up to date information concerning customers.
• Participate in the definition and follow up of customer account plans. Support the data collection for these plans.
• Sustain the Group´s Management System relating to the sales and commercial activity.
• Attend and contribute to major customers review meetings.
• Participate actively in the problem-solving process when analysing customer´s claims related to Service issues/non conformities.
• Participate in the definition and be responsible of the implementation of working instructions aimed to improve the efficiency of the customer service team.
• Work with Plant management team to drive and improve customer satisfaction.
• Any other duties role may involve.

Person Specification:

• 1+ years previous customer service experience
• Diploma or equivalent qualification
• Previous industry experience would be advantageous

Desirable Criteria:

• Previous team management experience

The Rewards

The successful Customer Services Manager will enjoy a competitive salary depending on experience.

Location

The Customer Services Manager role will be based in Enniskillen.

To be considered for this position, please forward your CV to Ross McConville at Staffline Ireland by clicking on the APPLY button on this page and attaching your CV.

The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.

MKTSL