FPS Medical Registration Service Manager
Temporary Medical Registration Service Manager required for a large public sector organisation based through the Belfast Trust.
Rate of Pay: TBC
Location: Franklin Street
Hours: 37.5 hours per week
Duration: 1 Year pending review
JOB SUMMARY / MAIN PURPOSE:
The job holder will be responsible to the Assistant Director - Family Practitioner Services for the delivery of high-quality Medical Registration and Entitlement services on a regional basis, ensuring that these services are delivered to high-quality standards within timescales agreed with HSCB, DHSSPS, PHA and other organisations as appropriate. They will be responsible for the operational management of all directly managed registration functions within FPS General Practitioners. They will ensure that the objectives stated in the BSO and FPS Service Delivery Plans and the Service Level Agreement between FPS and HSCB pertaining to their areas of responsibility are successfully implemented through effective multidisciplinary and intersectional working. The post-holder will be responsible for leveraging technology to produce detailed analytics and producing relevant customer management information. The post-holder will provide clear leadership to all staff in his/her area of responsibility and will be responsible for effective financial management and the efficient use of all resources.
The jobholder will also support the Assistant Director - Family Practitioner Services with long-term planning and service reform initiatives. As a Senior Manager, the potholder will be a member of the FPS senior management team and will contribute to policy development in the division and the achievement of its overall objectives.
- Lead and oversee the management of all GP Medical Registration systems and processes to ensure the delivery of a high-quality Registration function, with a particular emphasis on timely and accurate registrations, and other regional initiatives relating to the needs of the BSO/HSCB/DHSS&PS.
- Support the Assistant Director and FPS Service and Improvements Manager with the successful implementation of all BSO, HSCB, and DHSSPS service priorities and targets for Patient Medical Registrations with a particular emphasis on fulfillment of all statutory requirements for registrations.
- Be responsible for monitoring, developing and evaluating registration processes/services to ensure they are high quality, effective and efficient.
- Ensure an integrated partnership approach to the delivery of Patient Medical Registrations.
- Ensure systems and procedures for the management, storage and processing of medical registration information meets internal and external reporting requirements.
- Take responsibility for the management of performance standards in contracts/service level agreements with third party payment system support providers.
- Support the Assistant Director by advising and reporting on a regular basis on the discharge of registration functions in the post-holder's area of responsibility.
- Support the Assistant Director with service planning and development initiatives, promoting innovation and change to underpin the modernization of registration functions. This will include liaising closely with FPS Service and Improvements Manager, senior staff across the BSO, HSCB & DHSS&PS, as well as representatives of professional bodies, in order to implement the objectives of the BSO and FPS Service Delivery Plans and the SLA.
- Contribute to long-term medical registration planning, working closely with the HSCB and relevant stakeholders to support the planning and delivery of high quality, cost efficient, patient registration functions.
- Assist in ad hoc project arrangements, such as Business Case submission, as and when required. This will involve the summarisation, costing and evaluation of a range of service provision options requiring the use of option appraisal techniques, sensitivity analysis and the evaluation of cost changes over time.
- Provide detailed analyses to explain areas of significant variances (both financial and activity based), liaising closely with Head of FPS Information Unit and FPS Service and Improvements Manager and, where appropriate, provide managers with full analyses of payments and expenditure. The Medical Registration manager will also be expected to participate in the generation of solutions where issues are identified. This will involve regular liaison with HSCB staff and professional advisers to assist in the explanation and understanding of variances/pressures.
- Negotiate with staff in internal and external organisations, both HSC and non-HSC, in order to classify and resolve queries and disputes in respect of charges to and from the BSO, and participate in negotiations with HSC and external organisations over cost / service issues.
Human Resource Management Responsibilities
The Organisation supports and promotes a culture of collective leadership where those who have responsibility for managing other staff:
- Establish and promote a supportive, fair and open culture that encourages and enables all parts of the team to have clearly aligned goals and objectives, to meet the required performance standards and to achieve continuous improvement in the services they deliver.
- Ensure access to skills and personal development through appropriate training and support.
- Promote a culture of openness and honesty to enable shared learning.
- Encourage and empower others in their team to achieve their goals and reach their full potential through regular supportive conversation and shared decision making.
- Adhere to and promote Organisational policy and procedure in all staffing matters, participating as appropriate in a way which underpins The Organisation's values.
University Degree or relevant Professional Qualification and have worked for at least three years in a middle management role or above working regularly and directly with a diverse range of key stakeholders advising on governance issues. This experience should include providing advice and guidance to stakeholders, analysing information, problem solving, leading and directing others and involvement in the development of policies, protocols and procedures.
Have worked for five years in a middle management role or above working regularly and directly with a diverse range of key stakeholders advising on governance issues. . This experience should include providing advice and guidance to stakeholders, analysing information, problem solving, leading and directing others and involvement in the development of policies, protocols and procedures.
- A broad understanding and experience working in a Registration setting
Have excellent communication skills, both orally and in writing, and the ability to develop and maintain good interpersonal relationships with staff at all levels of the organisation.
- Staff management experience and the proven ability to provide effective leadership to a team.
- Have worked with a diverse range of stakeholders both internal and external to the organisation.
- Effective planning and organisational skills with an ability to prioritise own workload and work within tight timescales
- Demonstrate experience and proficiency in databases and the use of Microsoft Office Suite (Word, Excel & Power point) and Microsoft Outlook on a day to day basis and the ability to interrogate, extract and represent data effectively in order to produce high quality reports.
- Have delivered against challenging performance programs for a minimum of 2 years in the last 5 years meeting a full range of key targets managing change and making significant improvements.
- Be able to demonstrate evidence of successful leadership
- Excellent ability to collate and analyse data and produce reports, including recommendations for action
If you are interested and available for this position please upload your CV to the link or contact Hannah Fitzsimons. Hannah.Fitzsimons@staffline.co.uk
To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.
Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £18 - £33 depending on clearance level.