Job description

Are you looking for an opportunity to work in the social care sector, using your exceptional people skills to really make a difference to those who need it? Our client based in Downpatrick require an Accommodation and Community Support Worker to join their team, and assist in improving the lives of their service users.

If you are an empathetic person with excellent organisation and communication skills, you may be the right candidate to step into this opportunity, working shifts at our client's centre on the availability that suits you. Read on to find out more about what the role entails, and the nature of the working hours.

Responsibilities:

• Ensure the needs of service users are effectively met - promoting independence through support, development and progression.
• Undertake an assessment of a service users' needs and risk to ascertain intervention level.
• Develop focused outcome-based support plans and risk management plans and monitor delivery.
• Ensure the referral and induction process for service users is undertaken in accordance with our clients' procedures and any Service Level Agreement, where appropriate.
• Liaise with external agencies where appropriate, to ensure co-ordination and integration of services, and maximise opportunities.
• Ensure the client is involved in and consulted on all aspects of their support where possible, encouraging them to; manage their domestic, personal and financial resources and develop independent living skills; make full use of available services and information and receive the maximum appropriate benefits through liaison with the Social Security Agency, Housing Benefit Branch, NIHE; maintain or return to independent living.
• Act as an advocate, providing support to and on behalf of clients; attend appeals or tribunals; liaise with GPs, other healthcare professionals, statutory and voluntary agencies.
• Contribute to the harmonious interaction with and between clients, dealing appropriately with disruptive and/or abusive behaviour.
• Ensure databases are kept up to date with accurate and reliable data in line with legal obligations.
• Maintain confidentiality of information in line with organisational and legislative requirements.
• Advise management of issues/concerns which may impinge on the smooth running of the service.
• Participate positively in regular meetings with your supervisor by providing any information requested and working co-operatively.
• Effectively maintain all recording systems employed by the service, including financial transactions and petty cash.
• Support fundraising activities as required.
• Support and participate in the implementation of agreed improvement plans within a culture of continuous improvement and service excellence
• Participate in the shift rota, including nights and weekends, to ensure the provision of 24-hour support and provide cover at other sites when required.

Please note that this job description provides an indication of the roles and responsibilities and is not an exclusive list of the duties that the postholder may be asked to undertake.

Essential requirements:

• Embodiment of our client's core values: be dedicated, trustworthy, supportive, and non-judgemental
• IT Skills - ability to use email, internet and databases to electronically record support work
• NISCC Registered and Access NI (enhanced) checked.

Desirable Criteria:

• Six months' recent experience (either paid or voluntary) of directly supporting people with complex and multiple needs within a residential or community setting gained within the last three years. Complex needs include the following areas:
• Homelessness Prevention
• Substance Misuse
• Offending
• Mental Health
• Young People

Hours of work: Rotational shift patten including evenings, weekends and waking nights. Typically, the shift pattern is based on 3 x 12.5 hour shifts (including breaks) per week. However, this may vary from site to site and is subject to change based on business needs. Let us know your availability when we offer your application to the client.

Why use Staffline? We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to our clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please apply with your up-to-date CV by clicking the button, or contact Bethany Millican at Staffline, Lisburn, for any queries.

#INDLISBRN23