Please note that this job description provides an indication of the roles and responsibilities and is not an exclusive list of the duties that the post holder may be asked to undertake.

Responsibilities:

• Ensure the needs of service users are effectively met - promoting independence through support, development and
• Undertake an assessment of a service user's needs and risk to ascertain intervention level
• Develop focused outcome-based support plans and risk management plans and monitor
• Ensure the referral and Induction process for service users is undertaken in accordance with our client's procedures and any Service Level Agreement, where
• Liaise with external agencies where appropriate, to ensure co-ordination and integration of services, and maximise
• Ensure the client is involved in and consulted on all aspects of their support where possible, encouraging them to; manage their domestic, personal and financial resources and develop independent living skills;
• make full use of available services and information and receive the maximum appropriate benefits through liaison with the Social Security Agency, Housing Benefit Branch, NIHE;
• Maintain or return to independent living.
• Act as an advocate, providing support to and on behalf of clients; attend appeals or tribunals; liaise with GPs, other health care professionals, statutory and voluntary agencies.
• Contribute to the harmonious interaction with and between clients, dealing appropriately with disruptive and/or abusive behaviour.
• Ensure databases are kept up to date with accurate and reliable data in line with legal obligations.
• Maintain confidentiality of information in line with organisational and legislative requirements.
• Advise management of issues/concerns which may impinge on the smooth running of the service.
• Participate positively in regular meetings with your supervisor by providing any information requested and working co-operatively.
  • Effectively maintain all recording systems employed by the service, including financial transactions and petty
• Support fund raising activities as
  • Support and participate in the implementation of agreed improvement plans within a culture of continuous improvement and service
• Participate in the shift rota, including nights and weekends, to ensure the provision of 24-hour support and provide cover at other sites when required.

Essential requirements:

• IT Skills - ability to use email, internet and databases to electronically record support work (within SCNI we use a client recording system called INFORM but previous use of this is not essential).
• Currently NISCC Registered and Access NI (enhanced) checked.

Desirable Criteria:

• Six month's recent experience (either paid or voluntary) of directly supporting people with complex and multiple needs within a residential or community setting gained within the last three years. Complex needs include the following areas:

1. Homelessness Prevention
2. Substance Misuse
3. Offending
4. Mental Health
5. Young People

• Identifying support needs, client specific risks and putting plans in place to support

Salary: £11.14 per hour

Hours of work: Rotational shift pattern (average 35 hours per week) including the requirement to work evenings, weekends and waking nights. Typically, the shift pattern is based on 3 x 12.5 hour shifts (including breaks) per week. However, this may vary from site to site and is subject to change based on business needs.

Job Type: Adhoc Temporary

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