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Alarm Receiving Centre Shift Manager

Location Lurgan, County Armagh
Sector
Job type Permanent
Salary £24000 - £25000 per annum
Published 4 months ago
Start date asap
Contact Kerry Hassett
Job ref POR000852P_1584613121

Job description

  • Supervision of Operators and supporting live incidents
  • Effectively communicating on issues or problems as they arise
  • Monitoring of alarm queues (Intruder/Fire/CCTV/PA)
  • Key decision maker on live incidents
  • Monitor adherence to procedures and protocols
  • Staff training, ongoing and refresher training
  • Customer service delivery
  • Reporting on issues or problems
  • Signing off customer incident reports
  • Scheduling rota/holidays
  • Dealing with emergency services
  • Attending regular company meetings relating to ARC performance and capability

Essential Requirements

  • Current/valid SIA CCTV License
  • Attention to detail
  • Exceptional people management skills
  • Ability to work both independently and as part of team
  • Excellent communication and organisation skills
  • IT experience
  • In depth reporting ability
  • Experience Managing a busy Alarm Receiving Centre

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