Alarm Receiving Centre Shift Manager

Location Lurgan, County Armagh
Job type Permanent
Salary £24000 - £25000 per annum
Published 6 months ago
Start date asap
Contact Kerry Hassett
Job ref POR000852P_1587483501

Job description

  • Supervision of Operators and supporting live incidents
  • Effectively communicating on issues or problems as they arise
  • Monitoring of alarm queues (Intruder/Fire/CCTV/PA)
  • Key decision maker on live incidents
  • Monitor adherence to procedures and protocols
  • Staff training, ongoing and refresher training
  • Customer service delivery
  • Reporting on issues or problems
  • Signing off customer incident reports
  • Scheduling rota/holidays
  • Dealing with emergency services
  • Attending regular company meetings relating to ARC performance and capability

Essential Requirements

  • Current/valid SIA CCTV License
  • Attention to detail
  • Exceptional people management skills
  • Ability to work both independently and as part of team
  • Excellent communication and organisation skills
  • IT experience
  • In depth reporting ability
  • Experience Managing a busy Alarm Receiving Centre

Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Staffline today!