Job description

Our client Causeway Coast and Glens Borough Council are currently looking for a number of qualified coaches

Main Purpose of Post

• Delivery of effective and efficient sports and leisure activities linked to the Healthy Living & Sport Service Unit Activity programme; involving the instruction, supervision and control of members of the public taking part in the classes and/or courses which make up the programme, enforcing Health and Safety regulations and standard operating procedures at all times.
• The post holder will be expected to provide high quality services through the development and effective use of Council resources. Responsible for delivering continuous improvement that provides effective and efficient service delivery with strong focus on tangible outcomes for the Service Unit Customers.

MAIN DUTIES AND RESPONSIBILITIES

Service Delivery

• In accordance with personal qualifications and role within the Unit, ensure the effective and positive delivery of the Service Unit Activity Programme in line with the level of instruction required, Customer needs and Service objectives.
• Carry out administrative duties in relation to the activity programme as deemed appropriate for the particular service provided as and when required.
• Adherence to standard operating procedures including all Council and Centre policies / procedures and knowledge of the emergency action plans relevant to each facility.
• When required, and following adequate training, assist with the safe handling, erecting, dismantling and storage of equipment required for the activity / class
• Responsible for ensuring accidents / incidents are dealt with efficiently and promptly while accurately recording details in respect of potential insurance claims. Relating all details of incidents to Line Managers when necessary.
• Report any defects or damage to equipment or building to appropriate personnel in order to ensure problems are dealt with and do not pose a risk to other employees and/or customers.

Performance Management

• Deliver high quality cost effective services.
• Continuously improve the Council's overall performance within the activity programme through contributing to programme reviews, attending performance appraisal meetings.

Customer Care

• Maintain the highest standards of customer care within the activity programme and facilities, dealing with potential and existing users including enquiries and complaints.
• Enforce regulations, which directly impact on the Health & Safety and well-being of all patrons taking part in activities in the Council's facilities.

Continuous Improvement

• Provide evidence of on-going continuous improvement through Learning and Development as deemed appropriate in the Sports & Leisure Industry for Coaches / Instructors in the employee's area of expertise.
• Promote value for money, service excellence and equality in the delivery of services and employment.
• The post holder should be efficient in planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things.

Communication

• Communicate with other staff members on all matters pertinent to the service, such as information on medical problems, customer queries etc. in order to ensure standards of service provision are maintained at the highest possible level and Service objectives are met.
• Contribute to the development of strong working relationships with the public.
• Promote the Borough's reputation and promote a positive image of the Council.

Essential Criteria

• Level 1 Governing Body Coaching Award
• At least 6 months experience of coaching young people

MNASL

Details of role:

1 hour classes, evening & day classes

£20.00 per

Interested in this role forward your cv to ashleigh.lyle@staffline.co.uk