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Assistant Manager

Location Lisburn, County Antrim
Sector
Job type Permanent
Salary pension, free glasses, discount
Published about 2 months ago
Start date ASAP
Contact Gabriel Hamill
Job ref Assistantmanlisburn_1638269165

Job description

Role Profile - Assistant Manager - LISBURN

Role purpose

To assist the store directors and management team in the effective running of our clients store in order to provide excellent customer service and deliver business objectives.

The role

Principal accountabilities

  • Lead by example providing first class customer service to both our clients internal and external customers
  • Positively and confidently resolve all customer concerns
  • Organise the team on a daily basis to achieve objectives
  • Assist the In-Store Trainer, to develop the knowledge, skills and behaviours required within the team to drive business objectives, challenging poor performance positively and confidently
  • Continuously strive for improvement in product quality and business standards
  • Drive efficiencies and profitability in store operations through, but not exclusive to, cash, stock and lab management
  • Support the store partners and store manager with the business planning activities
  • Help drive the store key performance indicators (KPIs)
  • Manage store compliance effectively and ensure the store remains adheres to legal requirements
  • Keep up to date with developments in the industry and across the business
  • Conduct daily briefings with the team providing direction and motivation for the day
  • Ensure their own and their team's personal development is actively undertaken and in line with business objectives
  • Awareness of the local competition and activities within their environments

The individual

Essential skills include

  • Experience of operating in the retail sector
  • Proven ability to lead a team
  • Ability to influence at a senior level
  • Ability to manage a heavy and shifting workload
  • Demonstrate strong team management skills and provide leadership to execute strategy
  • Be self-driven and be able to effectively deliver through teams

Desirable skills include

  • Operating in the optical and/or hearing sector
  • Management and Leadership qualification

Behaviours

FOCUS ON THE CUSTOMER

  • We always consider and act in the best interests of the customer
  • Have a 'customer first' attitude * Constantly seek ways to improve our service and wow the customer
  • Understand that everything we do has an impact - direct or indirect - on the end customer
  • Recognise how my role and the roles of others make a difference to the customer experience
  • Understand the challenges of our people, stores and partners
  • Build strong relationships with customers, turning them into ambassadors

SUPPORT THE PARTNERSHIP

We work with our partners to protect our brand and grow the business

  • Stand shoulder to shoulder with our partners - in it together - to drive our business forward
  • Pull out all the stops to get the best results
  • Respect our partners and understand the challenges they face
  • Act on feedback to strengthen the partnership
  • Deliver on our promises

ACT AS ONE TEAM

We work for one company and support each other to reach our goals

  • Have a genuine concern for others and a willingness to help
  • Pull together to deliver results
  • Consider the impact of what we do on other people and the business
  • Respect others' views, challenge where necessary and offer our own ideas
  • Value what we all contribute to the business
  • Be down to earth, open and honest

MAKE IT HAPPEN

We take accountability to see things through and get the job done

  • Work with drive and passion, and go the extra mile
  • Take ownership for delivering plans and meeting our objectives
  • Celebrate success and never be satisfied
  • Involve the right people at the right time to get results - and keep it simple
  • Raise the bar and be creative to stay ahead * Deliver more for less, conscious of cost

UNDERSTAND OUR BUSINESS

To understand how our client operates and what makes our client unique

  • Respect our history and where it all began
  • Get to know our products and services, spending time in store
  • Act as ambassadors for the brand
  • Seek to understand, ask questions and be curious about what we do
  • Embrace and adapt to change as part of our fast-paced business

LEADING AND MANAGING

As leaders and managers, we recognise that we are here to enable others to be successful

  • Living the values and behaviours, leading by example
  • Setting a clear vision and direction, helping people understand their role, what's expected and how they fit in
  • Building trust with our teams through honest, stretching conversations, holding ourselves and others accountable for delivering quality results and growing the business
  • Treating everyone equally and recognising people for a job well done
  • Supporting the development of our teams and ourselves, investing time in coaching and in developing talent for the future needs of our client
  • Being open and approachable, great communicators who pay attention to the views and opinions of everyone in the team
  • Actively encouraging our teams to work with others and build effective relationships
  • Helps their teams develop a broader understanding of the business and supports people through change

Personal attributes

Resilience

  • Persists in the face of major threats to the overall goal
  • Stands up for own and company beliefs
  • Builds confidence in others in highly stressful circumstances
  • Ability to influence at all levels

Drive

  • Displays a hunger to beat industry standards
  • Treats major obstacles as challenges to be overcome
  • Creates an environment of healthy competition
  • Pushes constantly for improved business results
  • Takes accountability for success of the team and business

Judgement

  • Makes key business decisions by applying a breadth of experience and understanding
  • Makes complex issues straightforward for others
  • Demonstrates a broad business perspective
  • Ensures decisions have a positive effect on long term profitability

Agile

  • Provides direction and confidence in highly ambiguous circumstances
  • Performs strongly in a very wide range of roles and contexts
  • Sees the opportunity to benefit from changes that impact the whole company

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