Assistant Operations Manager/Supervisor

Location Belfast, County Antrim
Job type Permanent
Salary Negotiable
Published 7 months ago
Contact Anna Powell
Job ref Jm234_1586948954

Job description

Assistant Operations Manager/Supervisor


GRADE: Band 3

REPORTS TO: Assistant Support Services Manager

RESPONSIBLE TO: Senior Manager Patient and Client Support Services


The Assistant Operations Manager/Supervisor will support the Operations Manager in the delivery of high quality patient services which will include Catering, Domestic, Portering, Transport, Security, Laundry, Waste, Car Parking Services, Stores, Caretaking, Accommodation and Contracts.

The Assistant Operations Manager/Supervisor will assist in the day to day operational management of services in line with the strategic development of Patient & Client Support Services.

The postholder will be expected to deliver high quality service outcomes through the effective and efficient use of resources through the setting of targets and a process of continuous monitoring.

Main Duties / Responsibilities

Service Delivery

  1. To coordinate the activities of the service(s) within postholder's span of control as directed by the Operations Manager

  2. To oversee all operational aspects of the service(s) on a day to day basis to ensure the efficient and effective use of resources and report any deviations to the Operations Manager .

  3. To ensure the delivery of services within the confines of the management control systems for the service(s) in the postholder's span of control.

  4. To ensure compliance with all relevant statutory legislation, policies and procedures connected with the postholder's span of control.

  5. To complete staff duty rotas to ensure that a satisfactory level or cover is provided in the event of unplanned absences.

  6. To monitor the condition of all equipment used throughout the postholder's area(s) of responsibility and ensure that it is adequately maintained and in good working order.

  7. To report immediately any defective equipment to the Operations Manager for repair taking broken equipment 'out of service' immediately.

  8. To duly report/record any accidents/incidents in accordance with Trust procedures and ensure that any identified follow up action is completed.

Essential Criteria

3 years relevant experience in a support services role at Band 1 or above in a complex organisation;


An accredited managerial qualification e.g. Institute of Leadership Management Level 2 or equivalent and 1 year relevant experience in a support services role in a complex organisation at Band 1 or above;

1. Demonstrate ability to communicate effectively through all levels of the Trust and external environment.

2. Car User or access to a means of transport that meets the requirement of the post.

3. For catering posts current Basic food Hygiene certificate and working knowledge of HACCP.

Desirable criteria


1. Current Intermediate Food Hygiene certificate for Catering posts.

2. City and Guilds 706 1 & 2 or NVQ2 Catering or equivalent.

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