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Assistant Team Manager

Location Lurgan, County Armagh
Sector
Job type Permanent
Salary £10.98 - £11.98 per hour
Published about 1 month ago
Start date asap
Contact Kerry Hassett
Job ref PORMIT2IC_1653405732

Job description

Assisting the Team Manager in managing a designated team, ensuring that duties are carried out to a high standard.  Follow written and verbal instructions lay down by management.  Follow correct procedures escalation processes.  Being flexible - being able to work days, nights and weekends, Subject to change sometimes at short notice. due to operational requirements / demands.  Comply with assignment instructions and workplace risk assessments.  Communicate appropriately with Clients.  Act as a role model for Operators and colleagues by conveying a professional focus at all times.  Ensuring best practice is observed in the control room to ensure effective and efficient service is achieved.  Identifying and address training needs and areas for improvement of customer service delivery.  Perform Operator quality assessments by monitoring and marking calls.  Provide Operators Coaching and feedback regarding their performance and quality. Main duties  Support the Team Manager to achieve exceptional performance and quality standards.  Deputies for your Team Manger when they are unavailable.  To understand and comply with policies and procedures.  To assist your team manager in all aspects of performance in relation to productivity, quality and absence.  To comply with all Health and Safety policies and procedures.  To ensure that you approach your duties taking into consideration the principles of Best Value.  Assist your team manager for rota management and holiday approvals for your team.  To assist your team manager in overseeing all service sectors within the control room. Excel Challenge Inspire * at service delivery, we must be the best at everything * We always ask ourselves, why do I do it this way? How can I do this better? What else can I do? * Have fun and be passionate about what you do : © |Geographic Extent: Global |Classification: confidential when complete  To undertake additional duties in line with management requests as required.  Support colleagues in other service areas as required. Person Specification  Trustworthy & Reliable  Good time keeping  Self-motivated  Team player  Passionate  Efficient  Well presented  Good interpersonal skills and communication skills  Can work under pressure  Flexible  Adaptable to Change  Work well under pressure and can work toward deadlines

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