Back Office Administrator
Belfast
Hours per week: 37 (Mon-Thur, 8.30am-5pm and Friday 8.30am-4.30pm)
Working Pattern: 6/12 month placement


Key Responsibilities:

* Ensure accounts are created, updated and amended accurately and compliantly in accordance with agreed policies, processes and procedures
* Work through assigned back office reports to ensure all requests are actioned and jobs raised on siteworks within agreed timescales
* Maintain a high level of accuracy and focus on quality, capturing, inputting and changing customer information on the customers' accounts
* Ensure accounts are always updated accurately with actions required/completed, details of changes, amends or customer requests
* To work towards set targets as part of a team using established guidelines, procedures and processes
* Actively engage with other colleagues and customers to manage customers' accounts, resolve queries and respond as required
* Review and following up on internal queries from other departments within the business
* Work with the Customer Service team to provide telephone support at times, dependent on business needs, to ensure our customer service levels and targets are maintained
* Provide project and admin support throughout the Operations Team as required to ensure regulatory compliance and that deadlines are met.
* Tasks as directed by line management.


What do I need?

* To be organised and ability to use own initiative, have exceptional attention to detail with the ability to produce consistently accurate work
* Previous analytical or account reconciliation experience
* Be customer and quality focused, passionate about delivering excellent customer services always
* Excellent verbal and written communication skills
* Strong interpersonal skills with problem solving ability
* High standard of IT proficiency; excellent working knowledge of Microsoft Office, specifically Excel

To be considered for the role, please submit your most recent CV to glenda.reddington@staffline.co.uk. BELSL