Band 2 Administrative Officer

Location Belfast, County Antrim
Job type Temporary
Salary Up to £8.66 per hour
Published 10 months ago
Contact Kathryn Blair
Job ref HSC1063_1570549632

Job description

Role: Band 2 Administrative Officer

Rate of Pay: £8.66 per hour

Location: Knockbreda, Belfast

Hours: 37.5 hours

Duration: At least 3 months

Job Summary / Main Purpose

The post holder will be required to provide an efficient and effective administrative support service to include referral processing and appointment booking as required. The post holder will be the first point of contact for members of the public making enquiries by telephone. The post holder will be required to work flexibly over a 7 day period and participate in out of hours roster. To include working across sites to provide cover as required

Main Duties / Responsibilities

  • Undertake a range of admin support duties including, making appointments, receiving, processing and distributing incoming mail, maintenance of filing system and relaying messages
  • Co-ordinate and process a range of correspondence in accordance with agreed procedures within area of responsibility.
  • Process all referrals received for multi-disciplinary team in a timely and effective manner on Trust corporate systems and local databases.
  • Ordering of medical equipment and supplies for use by professional staff, using Trust IT systems using Spydex system
  • Ensure that all systems used both manual and computerised are maintained in an accurate and timely way and in accordance with local policy and procedure.
  • Ensure that systems are in place to provide data returns, which support the provision of service reports.

  • Participate in the development of local policies and procedures, as appropriate.
  • Ensure all that tasks/duties are completed in a timely manner in accordance with agreed performance standards.
  • Establish, maintain and develop good working relationships with managers and staff at all levels throughout the Trust and interact effectively with members of the public as required.
  • Maintain standards of confidentiality regarding all information held in respect of service users and professional staff.
  • Prioritise workload in accordance with expected outcomes.
  • Provide cover for staff during periods of sick/annual leave, as required.

Essential Criteria:

  1. a. 4 GCSE's at grade C or above to include English Language or equivalent qualification
  2. or b. A minimum of one year's administrative experience.
  • Experience in the use of Microsoft office

products including Word, Excel and Power


  • Demonstrate excellent communication and

interpersonal skills in order to work efficiently

with clients and colleagues at all levels both

internally and externally

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Kathryn will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Grafton Recruitment regardless if you already have a valid certificate. It will be a cost of between £18 - £33 depending on clearance level.


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