BAND 3 ACCESS TO SUPPORT HEALTH CARE OFFICER
Staffline Recruitment has been appointed as HSCNI's recruitment partner of choice for Admin, clerical and Support Services.
BELSL / Band 3 Access to Health Care Support Officer
Rate of Pay: £10.09phr
Location: Franklin Street, Belfast
The post will require a person who is highly motivated, is methodical and organised and who can offer the highest standards of accuracy, integrity and confidentiality. The post holder will be important member of the team responsible for the verification of claims made by patients to entitlement to access health care in Northern Ireland.
Using the Verification Case Management Computer System, the post holder will undertake verification work to ensure the validity of patient claims to access public funded health care in Northern Ireland.
Action as appropriate, all elements of the entitlement verification process: e.g.
- Issue of initial query letters to patients
- Enter on to case management system details of all correspondence and documentation received from patients;
- Undertake assessment of entitlement based on information received
- Issue of reminder letters, entitled and not entitled letters as appropriate, to patients.
- Update the BSO patient registration system with patient entitlement information, where appropriate.
Verify the accuracy of all output from the Case Management System, including letters to patients.
Deal directly with queries from patients, either by phone or in person.
Participate in daily post opening procedures, in line with existing policies and procedures.
Liaise, as appropriate, with other government agencies to have independent verification process undertaken.
Undertake initial systematic assessments of patient's entitlement.
Provide detailed responses to requests from patients or their representatives in relation to entitlement issues, either in person or by phone.
Where appropriate, maintain a manual Brought Forward (BF) system to ensure all outstanding issues are addressed as quickly as possible.
Ensure data security and confidentially is adhered to at all times.
Undertake all assigned work to the highest professional standards and in line with agreed protocols.
Any other duties appropriate to the Band as may be allocated from time to time.
Ensure all filing in relation to entitlement verification is carried out in accordance with approved procedures and in keeping with relevant legislation.
Experience and Qualifications
1.a GCSE;s (A-C) or equivalent, including Maths and English Language or a higher educational standard and 1 year's experience in administration (including use of computer systems)
1.b 18 months administrative experience (including use of computer systems)
Excellent keyboard skills
Experience of and ability to work on your own initiative and as part of a team.
Ability to meet set deadlines and ensure that verification work is actioned in accordance with required timescales.
Ability to communicate effectively both orally and in writing.
Ability to work with highly sensitive / confidential material