Band 3 Clinic Administrator
Staffline Recruitment has been appointed as HSCNI's recruitment partner of choice for Admin, clerical and Support Services.
BELSL / Band 3 Clinic Administrator
Rate of Pay: £10.09phr
Location: Crumlin Road Belfast
Hours: 37.50hrs per week
The post-holder will be responsible for a range of duties including handling GP and patient
queries for all specialities to managing new booking systems such as partial booking.
Ensuring an adherence to agreed protocols in relation to appointment booking, call
handling and dealing with queries at Outpatient clinics
Main Duties and Responsibilities:
Responsible for ensuring that all new referral letters received in the appointments centre are registered appropriately and accurately and interpreters and ambulances are booked if required.
Monitoring and taking focused action on Primary Targeting Lists to ensure patients do not breach agreed waiting time targets.
Ensure partial booking process is adhered to in a consistent and robust manner delivering an equitable and efficient system for all patients
Processing and issuing Outpatient appointments using the Clinic Management facility on Patient Administration System (PAS), in line with the Integrated Elective Access Protocol (IEAP).
To make appointments appropriate to their urgency to ensure patients of the same clinical priority are seen in chronological order.
Responsible for maintaining & updating patient demographic details, adding/revising on written and electronic records as appropriate.
Data entry of ICD Diagnostic and OPCS Procedure codes from Outpatient Ophthalmology shortlist in adherence to Coding Departments National Standards.
Ensure all documentation is appropriate and up to date when patients attends the Hospital
Ensure clinic capacity is utilised to the optimum level through the close monitoring of all available clinic slots, taking appropriate action where possible in partnership with the clinic co-ordinator
Request and print letters, documents, labels and reports using various electronic systems i.e. Patient Centre; PAS, Other Hospital systems and databases for Outpatient Clinics, Validation etc.
Adhering to General Health and Safety policies and procedures including the transportation & storage of patient case notes.
To liaise with consultants, GP's, medical secretaries, nurse specialists and other departments and reception staff to make appointments.
To ensure that when adding patients to the waiting list all referral details are correct as this reflects the Outpatient waiting times.
Handle all telephone calls in a courteous and pleasant manner. Ensuring all patients are offered appropriate appointments in line with IEAP partial booking guidelines.
Any other duties which are commensurate with the grade of the post to meet changing circumstances
Experience and Qualifications:
5 GCSE's at Grade A-C to include English Language
NVQ Level II Administration and 1 years relevant experience
2 years relevant experience
Specialist Knowledge and Skills:
Willingness to adapt to new computerised technology and new working methods in a changing environment.
Personal Qualities and Social Skills:
Excellent communication skills
Ability to form good working relationships with all professions within the Trust.
The ability to deal tactfully and efficiently with patients and colleagues
Ability to use initiative.
Ability to establish rapport