·Respond to all queries in a professional manner.

·To assist in the processing of requests for the delivery and collection of community equipment required by clients throughout the Trust. Ensuring that referral information is accurate and appropriate.

·To assist in the processing of requests for transfer of equipment within client homes, to an alternative location/facility.

·To action requests for Hospital Discharge within agreed timeframe and highlight to Office Manager any difficulties which may arise in progression of same.

·To assist with the transfer of equipment from cleaning bay to reconditioned/service/repair/write off.

·Input and retrieval data from Elms 2 system on a daily basis.

·Participate in the cleansing of information held on Elms 2 system.

·To provide administrative and clerical support within the general office and to the Operational and Office Manager within the full range of their duties.

·To provide an efficient telephone and reception service, process messages, answer routine enquires and re-route those requiring knowledge of regulations and procedures.

·General office duties including filing, photocopying, distribution of incoming and outgoing mail, faxing, scanning and ordering stationery.

·To liaise and co-operate with all Trust staff to ensure the effective running of the department and the provision of a high quality customer relation service.

·To maintain a high standard of confidentiality.

·Process data received from BSO in relation to deceased clients. Update Elms 2 system, record as deceased, assess whether any outstanding equipment needs collection and progress same.

·To assist office manager progress the write off of equipment received from daily transaction sheets.