·Responsible for ensuring that all new referrals received are registered appropriately and

accurately

·Monitor waiting list to ensure patients do not breach the agreed waiting time

·Ensure that the partial booking procedure is adhered to in a consistent manner

·To ensure that when adding patients to the waiting list that all referral details are correct as this reflects the outpatient waiting times

·To make appointments appropriately, ensuring patients with the same clinical priority are seen in chronological order, to issue appointment letters

·Ensuring that clinic capacity is utilised, taking action in partnership with the admin manager

·To liaise with professionals/GP's/other specialists when making appointments

·To ensure that telephone calls are handled in a courteous/pleasant manner, ensuring appointments are appropriately offered in line with IEAP (Integrated Elective Access Protocol).

·Ensure review appointments are made as per clinical specification

·Ensure that clinics are attended on system in a timely manner

·Booking of interpreters when required

·Booking of appointments in conjunction with consultant appointments

·Provide clinic lists in advance and ensure client files are prepared prior to their clinic appointment

·Make and receive telephone calls and take appropriate action

·Ensure all mail is distributed and re-directed as appropriate

·Maintain records both manual and computerised in an accurate and timely way in accordance with local policy and procedure

·Maintain adequate supplies of stock and stationary as required.

·Typing of reports, letters of which will contain medical/clinical terminology etc ensuring confidentiality is maintained at all times