Band 3 Higher Clerical with Typing Duties

Location Belfast, County Antrim
Job type Temporary
Salary Up to £10.09 per hour
Published about 1 month ago
Start date ASAP
Contact Kim Martin
Job ref BELSL24_1624527692

Job description

Staffline Recruitment has been appointed as HSCNI's recruitment partner of choice for Admin, clerical and Support Services.

BELSL / Band 3 Higher Clerical with Typing Duties

Rate of Pay: £10.09phr

Location: Belfast City Hospital

Hours: 37.5hrs per week

Duration: 6 months

Job Summary:

The post holder will be required to carry out any administrative duties required within the Haemophilia/Haematology department. This will include word processing, audio transcription where required, general office duties and other responsibilities as outlined below.


  • Answer Haemophilia Helpline telephone and redirect calls appropriately and deal with routine telephone enquiries from patients, staff, relatives, GP's and multidisciplinary team
  • Develop and maintain good communication during telephone calls and passing all appropriate information required on to the relevant staff
  • Recording patient's clinic attendances on PAS.
  • Recording Ward Attenders and Day Case patients on PAS.
  • Booking Transport and Interpreters for patients when required.
  • Develop and maintain an efficient filing system, ensuring confidentiality and security of documents.
  • Provide secretarial support including audio typing of clinic attendances using digital dictation system.
  • Liaison with other departments and professionals as appropriate.
  • Recording and distribution of incoming mail/post/emails and dealing with routine correspondence and outgoing mail and distribution to relevant staff.
  • Prioritise and organise work effectively.
  • Maintain a high standard of confidentiality at all times.
  • Ordering stationery and ensuring adequate supplies are maintained
  • Maintenance of office equipment
  • Compliance with all relevant legislation and Trust policies relating to Data Protection and Confidentiality of Information
  • Provide cover for other team members during periods of annual leave and sickness absence.
  • Any other duties, appropriate to the grade which may be assigned as the role develops

Experience / Qualifications:

4 GCSEs (Grades A-C) including English Language or equivalent or higher educational standard AND 1 year administrative / clerical experience


3 years administrative / clerical experience *Experience should be in an office environment

In addition to one of the above:

Experience in the use of Microsoft office packages including Excel and Word AND

OCR Stage 2 Text Processing (Part1) and Stage 2 Word Processing / Typing (Part 2) or equivalent qualifications

Knowledge Skills and Abilities:

Knowledge of Office Practice

Handling telephone calls from patients, public and health care professionals

Understanding of the role admin support in supporting the Department

Knowledge of computer skills and systems used within the hospital

Knowledge of computer packages used within the office

Understanding of confidentiality

Organisational skills

Good communication skills

Ability to work to deadlines and under pressure

Ability to be proactive and prioritise workload

Ability to work as part of a team


RSA Stage II Audio typing or one year's Audio typing experience

Knowledge of Hospital systems such as PAS, Patient Centre, Bighand

Full Job Description and information available on request. Please submit CV to link

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