Band 4 Administration Support Officer is required on a temporary basis based in Antrim

Role: Band 4 Administration Support Officer

Rate of Pay: £11.53 per hour

Location: Antrim

Hours: 30hrs

Duration: Temporary

Main duties

• Code complaints and enquiries received into the Trust
• Input data onto the Datix database relating to complaints and enquiries processed within the Trust and include an analysis of outcomes
• Draft and issue reminders and follow-up outstanding responses to complaints and enquiries with Complaint Reviewing Officers, Assistant Directors and Directors, including Appendix 2, where applicable
• Support and assist the Complaints Liaison Officer in the effective management and maintenance of the Trust Complaints procedure and supporting systems
• Assist in maintaining files relating to individual complaints and enquiries as per record management and departmental requirements
• Make and receive telephone calls and process queries and messages as appropriate
• Support service users who wish to make a complaint, recording and summarising their issues for onward processing, and deal with any queries service users have regarding their complaint
• Assist in the quality assurance of complaint responses received from services, departments and teams in the central collation of material for inclusion in complaint responses which cover a number of Divisions or service areas
• Liaise with managers and senior management regarding complaints being processed and actions required
• Advise staff and service users regarding the complaints process within the Trust
• Assist in the preparation and collation of information for the Northern Ireland Public Services Ombudsman (NIPSO) including photocopying the complaints file
• Produce reports and other information on complaints, enquiries and compliments, as appropriate for meetings of Committees and Groups within the Trust's Assurance Framework
• Scan and forward complaints and enquiries and other relevant information to Trust staff, as required

Essential Criteria:

• 5 GCSEs (Grades A-C) to include English Language plus 2 years admin/clerical experience OR
• GCSE (Grade A-C) English Language plus 3 years admin/clerical experience

In addition to a) or b) above applicants must have:

1. Experience of data input using spreadsheets or databases

RSA/OCR Stage 2 Word Processing or RSA/OCR or equivalent Stage 2 Typing or equivalent

MNASL

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Jamie Leetch will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.