Staffline has been appointed as HSCNI's number 1 recruitment provider for Admin and Clerical roles throughout the province.
Band 4 Patient Tracker required on a temporary basis based in Whiteabbey
Role: Band 4 Patient Tracker
Rate of Pay: £11.53per hour
The patient tracker will take the lead in ensuring that the patient's
attendances meet the PFA target, by mapping the patient's journey from
point of referral to diagnosis, treatment and outcome, as well as
assessing for potential delays.
To take an active role in supporting the Emergency Department Team in
the delivery of a high quality, timely, safe and effective care.
As lead person in patient tracking the tracker must ensure clear
communication with the Sister and Consultant in Charge and escalate
any issues which are delaying the patient journey.
Communicate effectively and sensitively with patients, carers and relatives
as well as other staff members including the Patient Flow Team and other
health care professionals, individuals and agencies both inside and
outside the Trust.
Update and maintain the ED ICT computer system entering data in real
time and communicating this information to the appropriate clinical staff
in a timely manner. Proactively follow up patient investigation results.
Maintain an overview of entire activity within the department including
triage, minors, majors and resuscitation room. This information must be
communicated to the Sister and Consultant in charge and possible
bottlenecks proactively anticipated.
As the patient tracker you will be expected where appropriate to liaise
with relevant stakeholders regarding waiting times and delays.
Participate in the ward rounds with clear overall view of the current
situation in the department outlining any bottlenecks along with current
To support the flow of information to and from Primary Care, and
respond to queries regarding details for follow up of patients.
To actively consider all aspects of risk management whilst carrying out
To maintain and maximise patient confidentiality, dignity and privacy in
accordance with professional and statutory requirements.
To ensure a high standard of confidentiality within the current guidelines.
To attend meetings as required within or without the department.
To ensure safe working practices in line with the health and Safety Policy,
of staff directly managed colleagues, patients and visitors.
Participate in the Major Incident Process. In the absence of the
Administration manager implement the Major Incident Procedure for
ED admin staff.
Participate in training programmes as appropriate.
To undertake other duties as may be required from time to time that are
consistent with the responsibilities of the grade.
1 years Working experience of Computerised Information Systems e.g. Microsoft word, excel.
Plus 6 months experience with direct patient contact.
* HNC/HND or equivalent/higher qualification
in an administrative related field AND 2 years' experience in a clerical/administrative role within a health care setting with direct patient contact.
5 GCSE'S at GRADE A-C including English language and Math's or equivalent/higher qualification AND 3 years' experience in a clerical/administrative role within a health care setting with direct patient contact
To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Christine Thompson will be in contact to confirm if you have been shortlisted.
Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.