Location Belfast, County Antrim
Job type Temporary
Salary Up to £16.04 per hour
Published 2 months ago
Start date ASAP
Contact Kim Martin
Job ref HS 0005148_1597740582

Job description

Staffline have an exciting opportunity for the successful candidate to help improve health and social care in Northern Ireland. We are seeking to recruit two temporary Involvement Services Officers who will assist in promoting the public's voice in health and social care in Belfast.

Key objectives of the role are:

  • Encourage people to get involved;
  • Listen and act on people's views;
  • Help people make a complaint;
  • Promote advice and information.You will support public involvement in health and social care, facilitating engagement on policy developments and activities related to local and regional health and social care. We are seeking a confident self-starter with experience working with a wide range of stakeholders. To meet the demands of this challenging yet rewarding role, you will need to be committed, enthusiastic, flexible and passionate about making a difference.
  • A working knowledge and understanding of health and social care would be advantageous but is not essential. As long as you can demonstrate a desire to support change within health and social care though constructive involvement and public representation, we want to hear from you!


A University Degree or a relevant professional qualification and 1 years' experience in working with the public in participative practise OR

At least 4 years' experience in working with the public in participative practice AND

Previous experience of collating and representing the views of the public with other stakeholders to influence change.

Demonstratable experience of being highly organised and working on their own initiative.


Ability to prioritise and plan a programme of work.

Ability to communicate confidently with excellent written, verbal and interpersonal communications skills including report writing and briefs presenting results of work to senior colleagues.

Experience in designing and facilitating one to one or group discussions.

Be highly motivated with excellent negotiation and persuasion skills and an ability to develop and maintain constructive relationships with all.


Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criterion will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the PCC which will permit them to carry out the duties of the post.

Skills / Experience

Ability to deal with a wide range of people in an appropriate manner.

Excellent organisational skills with the ability to multi-task efficiently achieving targets and meeting deadlines while maintaining a high level of accuracy.

Experience of working as part of a team.

Excellent diplomacy skills and sympathetic approach to patients, service users, carers, visitors and members of the public, including the ability to advocate on their behalf.

Experience in the use of a range of Microsoft applications including Microsoft Outlook, Word, Excel and PowerPoint.

Qualification in youth and community work, social work, sociology.

Proficiency in social media.

Experience of working across professional boundaries.

Experience of delivering training.

Experience of working with people who have a mental illness and/or people with a learning disability.

Ful job description available on request. Please apply with CV to the link below:

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