Location Antrim, County Antrim
Job type Temporary
Salary £20000 - £25000 per annum + depending on experience
Published 3 months ago
Start date ASAP
Contact Louise McCollum
Job ref MNASL2010LM_1603197373

Job description

The role:

To provide a high level of customer service to contract customers through the provision of excellent aftersales care. To provide administrative and analytical support within the Billing Department as required and to lead in the production of accurate and timely industrial and commercial contract bills for gas customers.

Key Accountabilities:

 Ensure contract customers are billed accurately and in a timely manner

 Conduct regular bill audits to ensure accuracy and quality of information sent to customers

 Maintenance of billing matrices and supply margins

 Assist Credit Control Department with payment issues and the resolution of disputes

 Update and maintain contract information including pricing data and pass through charges

 Liaise with Commercial Development Team to ensure contract renewals are processed in a timely manner

 Become conversant with market documentation and licence conditions

 First point of contact for Contract Account Managers to discuss customer billing requirements

 Process siteworks for commercial customers and generate sundry invoices

 Respond to the needs of contract customers, ensuring a high standard of service is delivered

 Provide consumption reports to internal and external customers upon request

 Process VAT and Climate Change Levy rebates when required, ensuring accurate financial postings

 Assist with annual system updates ensuring customers are on the correct tariffs and that changes are fully communicated

 Assist with tariff reviews, documenting system requirements, test scripts and executing system testing

 Manage suspense accounts and take appropriate actions to reduce the number of transactions in suspense

 Undertake any additional duties as required by the Billing Manager

The Individual:

The successful candidate will have previous experience in a complex Billing related role and be familiar with the use of customer CRM databases.

They will also possess excellent analytical, communication and IT skills.

Knowledge/Skills & Experience Essential:

 Minimum of 5 GCSEs at Grade C or above (or equivalent) including English & Maths

 Previous experience in a billing role or analytical role

 Previous experience resolving customer/client queries

 Proficient in the use of MS Excel

 Self-motivated, with an ability to work independently

 Ability to process large volumes of information quickly and accurately

 Ability to deal with a heavy workload in a demanding environment

 Strong interpersonal skills with a proven ability to develop productive cross-departmental relationships

 Excellent problem solving skills

Desirable Criteria

 3rd level qualification in a scientific discipline

 Knowledge of gas contract billing arrangements and industry processes

 2 years previous relevant experience in a regulated environment


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