Branch Customer Service Advisor - Retail Banking

Location Dublin, Republic of Ireland
Job type Temporary
Salary €25000 - €32000 per annum
Published 4 months ago
Start date ASAP
Contact Sarah Healy
Job ref DN 000874P_1585066097

Job description

Branch Customer Service Advisor (QFA) | Temporary | Various Dublin Locations

The Client: Located in Dublin, our client is a leading financial services provider with a well established retail network. Our client is committed to providing simplified financial services solutions to their clients. They are currently experiencing growth in the market with a range of innovative products tailored to suit customer's needs. They are currently recruiting Branch Customer Service & Sales Advisors for their Dublin branches.

The Role: As a Customer Service & Sales Advisor, you will be required to support key functions within the branch. Key duties will include:

  • Handle customer queries and provide advice on financial products
  • Assist with sales and promotional campaigns to drive business and meet branch targets
  • To provide an excellent level of customer service via various communication channels both internally and externally
  • To develop an understanding and practical knowledge of all areas of retail banking such as customer service and teller administration
  • General administration tasks and management reporting

Hours of work: 36.25 hours per week

Length of contract: Full-time, temporary contract (opportunities to apply for permanent roles internally)


  • A minimum of 5 passes in the Leaving Certificate including Maths and English (Ordinary Level subjects at a minimum)
  • At least 6-12 months experience in a banking environment a distinct advantage
  • Strong customer service and sales skills with the ability to work independently as well as part of a team
  • Excellent communication, interpersonal and presentation skills
  • Good computer and writing skills with proficiency in MS Office

Desirable but not essential:

  • Qualified Financial Advisor or part qualified with a minimum of APA status in Loans and Investments and actively engaging in Continuous Professional Development

In Return:

  • Competitive salary, within the region of €25k/up to €32k if qualified as Financial Advisor (QFA)
  • Immediate starts offered
  • Weekly payroll
  • Experience with a recognised organisation in the financial services sector

Why use Grafton? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please contact the Swords branch on 01-8900190 and apply with your up to date CV by clicking the button.

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