Staffline Recruitment are delighted to work on behalf of their client in recruiting for a Business Support Representative. As the key point of contact for the customer, the Customer Service Representative is responsible for ensuring that customers receive exceptional service with a friendly and professional attitude.

Essential Duties and Responsibilities:

• Represent the company professionally and effectively to all customers
• Manage and develop existing and new customer relationships, and strive to enhance the customer experience
• Work with the Business Support Director to achieve the process objectives in line with the overall business strategy
• Agree roles, meetings and communication levels with ABM Buddy and Business Support Director
• Communicate clearly and effectively both internally and externally
• Follow up within agreed timelines to ensure issues are resolved to the customer's satisfaction
• Highlight any delays in processes or orders in a timely manner to the Business Support Director
• Identify and highlight areas for continual improvement in order to facilitate excellent customer service and satisfaction at all times
• Develop in depth product and service knowledge
• Work in collaboration with all relevant departments particularly Purchasing, Finance and Warehouse and with relevant area business managers
• Ensure work is performed in compliance with the requirements of the quality management system and Environmental Health & Safety requirements
• Develop a clear understanding of and commitment to the vision and mission of the company

Requirements:

• Customer service experience, preferably 2-3 years in laboratory/health care arena
• Ability to prioritise workload and work to strict deadlines in a fast pace environment
• Proficient user of Microsoft Office, CRM Systems, IT internet
• Excellent organisational, administrative and interpersonal skills
• Fluent in English with excellent written and verbal communication skills
• Results orientated and able to work independently on own initiative and collaboratively within a team environment

This a full time office based role Monday - Friday