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Business Support Administrator

Location Lisburn, County Antrim
Sector
Job type Temporary
Salary Up to £10.35 per hour
Published 3 months ago
Start date ASAP
Contact Bethany Hardy
Job ref LISBSA220221_1614016236

Job description

Business Support Administrator

Lisburn

Temporary

The Client: Local Public organisation based in Lisburn, serving local residents.

The Role: The post holder will be responsible for providing a modern, efficient, professional and customer-focused administrative service and contribute as an integral member of the Business Support Team:

  • Provide an effective reception and switchboard service, acting as first point of contact for callers and visitors.
  • Provide a modern, efficient, professional and customer-focused administration service providing administrative support for meetings (including preparation of agendas, minute taking and any follow up administrative tasks) and multi-functional projects.
  • Carryout administrative tasks to support the business as usual requirements of other directorates/functions e.g. Service Delivery, Service Support, Finance and HR.
  • Collate information, letters, memos, statistics, reports and other documents for use by management, committees or working groups.
  • Provide advice, guidance, and support, as required, to other staff on current administrative processes.
  • Manage incoming and outgoing mail.
  • Draft responses to general queries received via email or forward these to the appropriate section for further action.
  • Develop and maintain databases, spreadsheets and other documents, ensuring that all computerised and manual systems used by the Transformation, Performance & Governance Directorate are maintained accurately and updated on a timely basis e.g. inventory, customer charter complaints etc.
  • Provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion.
  • Arrange all non-training related travel bookings for Board Members and staff.
  • Establish suitable physical and electronic records management systems, maintaining these in line with the Records Management Policy and Disposal Schedule.
  • Provide other general office duties, including but not limited to photocopying, ordering, requisitioning of stores, binding, laminating and filing.

Hours of work: 36.25 hours, Monday- Friday, 9.00am- 5.00pm.

Requirements:

  • 5 GCSEs Grades A-C including English or English language (excluding English Literature) and Mathematics and at least two years' experience of working in a demanding office environment, carrying out a range of business support tasks including scheduling and administrative support of meetings.
  • Demonstrate a working knowledge of windows and Microsoft applications, to include word, excel and outlook
  • Can demonstrate: effective planning, organisation, prioritising skills and attention to detail, the ability to work individually and as part of a team, effective communication skills (both oral & written), an ability to produce timely and accurate information and a customer service orientation
  • Desirable: experience of taking and producing minutes and action plans arising from meetings; experience of working within local government or the public sector; experience of managing a busy switchboard

In Return:

  • Rates of pay £10.35 per hour

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