Business Support Officer

Location Ballymoney, County Antrim
Job type Temporary
Salary Up to £10.48 per hour + Holidays
Published about 1 month ago
Start date ASAP
Contact Ashleigh Lyle
Job ref BAAL1512BUS_1639577102

Job description

Business Support Officer required for a busy Public Sector client based in Ballymoney on a temporary ongoing basis.


To supervise the provision of business and provide direct administrative and financial support for the Head of Service and Senior Managers in the Sport & Wellbeing service area and to support service aims and objectives.

Ensure that the department complies with all statutory and legislative requirements by adhering to these requirements and working in accordance with good governance and health and safety requirements.

Ensure that all responsibilities are carried out in a timely and effective manner and that general confidentiality is maintained in all areas relating to the work of the Council.


The post holder will provide and supervise an efficient finance and administration support service to the Sport & Wellbeing Head of Service and Senior Managers, including:


  1. To define and agree the level of day-to-day business support to be provided with

operational managers within your relevant service area. Reacting to fluctuations in demand and ensuring an effective business support service is maintained to meet operational needs within the resources available.

  1. Allocate work to respective staff to deliver on business support agreed.
  1. Monitor progress of work, be aware of timetables applicable to particular documentations

within your service area, ensuring completion within agreed timetables and making improvements where necessary.

  1. To resolve any service delivery issues within available resources.
  1. Maintain regular communication with The Business Support and Administration Manager

and inform them of any issues they are facing within their department.

  1. Flexibility to cover any specific duty within the Leisure & Development Department in

support of other members of the Business Support Team.

  1. Data processing, dissemination and responses regarding service requirements.

Financial Management Accounts

  1. To provide support to the Business Support & Admin Manager in the implementation, maintenance and delivery of financial control systems for the service area and in association with the Finance Officers.
  1. To assist in compliance with Council's financial procedures with regard to credit/debtors and cash handling.
  1. Liaise with Finance Officers with regard to expenditure against budgets and report any variance.
  1. Ensure timely raising of orders, processing of invoices in respect of goods and services provided, ordered and received in relation to the relevant department.
  1. Liaise with Managers on relevant finance queries.

Information Governance Arrangements

  1. Circulate and co-ordinate responses to all requests for Information including complaints and FOI's to the Business Support & Administration Manager for recording purposes.
  1. Ensuring Information Governance arrangements are maintained and monitored for the Service Area including file/records management, retention, access, management and secure disposal of records. (Hard copy and Electronic Data Management System).

Systems, Processes and Procedures

  1. To work with the Business Support & Administration Manager (S&WB) in designing processes and procedures for an efficient office management system.

Diary/Forecast of Events Management

  1. Liaise with Democratic Services and the Business Support & Administration Manager (S&WB) regarding the Corporate Calendar / Diary management / Forecast of Events in line with operational needs, to ensure a joined-up approach across the organisation.
  1. Management of the Head of Service's diary by arranging appointments, setting up meetings and maintaining an overview of their schedule, arranging for all appropriate documentation to be provided (i.e Minute/Note taking), room bookings, hospitality and other arrangements to be made ensuring they meet and deliver on corporate and service priorities.
  1. Liaise with the Senior Management Team within S&WB regarding arranging appointments, setting up meetings and arranging for all appropriate documentation to be provided (i.e Minute/Note taking), room bookings, hospitality and other arrangements to be made ensuring they meet and deliver on corporate and service priorities.

Staff / Resource Management

  1. Following the direction of the Business Support & Administration Manager (S&WB), the supervision of Back Office Business Support Staff.
  1. Responsible for ensuring efficient, professional, and customer orientated services.
  1. Adopt a culture of continuous improvement of staff under his/her line management by maintaining communication with staff and providing the appropriate support and guidance and regular feedback.
  1. To build positive relationships with other staff and colleagues.


  1. By its nature the post will require flexible working to meet the needs of the service. Attend meetings of the Council and any relevant working groups and prepare and present reports as required.
  1. Act in accordance with the Code of Conduct for local Government employees.
  1. Comply with and actively promote the Council's policies and procedures, including those relating to Fair employment, Equal Opportunities, and Health, Safety and Wellbeing.
  1. Undertake the duties outlined above in a way which will enhance and protect the reputation and public profile of the Council.
  1. Undertake any other duties as deemed appropriate to the achievement of the purpose and function of this post.

Essential Criteria

Applicants must, at the closing date for receipt of applications, demonstrate by providing personal and specific examples, that they possess:

  • Five GCSE's (Grades A-C) or equivalent, including English Language and a numerical subject.


  • Be able to demonstrate by providing personal and specific examples, two year's experience working in a busy multidisciplinary administrative office environment to include all of the following:
  1. Dealing with the public and responding to enquiries
  2. Dealing with minute / note taking
  3. Handling cash and cash reconciliation
  4. Managing and maintaining workplace ICT systems and databases to include bookings.
  5. Dealing with stock


Alternatively, consideration will be given to applicants who do not possess the required educational qualification outlined above but can demonstrate, by providing personal and specific examples that they have at least three years' experience working in a busy office environment to include the areas outlined at a-e above.


Interested applicants please call Ashleigh @ Staffline 028 25642699 or forward CV to

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