Temporary - Part-time - 25hrs - Galgorm - £11.50ph

Job Description -

Responsible for the provision of a wide range of professional, technical and administration support services to staff working within the Building Control Section of Mid and East Antrim Borough Council.

Contribute to the delivery and promotion of quality, customer focused and innovative Building Control services through the effective and efficient handling of callers and enquiries, including the provision of professional and technical advice and signposting associated with all functions delivered by the Building Control Service within Mid and East Antrim Borough.

Facilitate wider corporate business continuity aims as part of a flexible Business Support team.

Respond to telephone calls, emails and other enquiries from the public, external agencies, other council officers, Elected Members etc

Deal with enquiries through the provision of technical and procedural advice or by signposting to other agencies/sources or where appropriate to the relevant officer.

Issue standard correspondence to applicants, members of the public and business operators, logging necessary details in the department's database and providing status reports to the appropriate officer as required.

Process cheques/cash/credit card payments received by Building Control, assigning appropriate budget codes and maintaining relevant ledgers. Administer petty cash float in accordance with financial controls.

Develop and maintain an appropriate level of working knowledge of all relevant services/practices pertaining to Building Control.

Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management.

Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development.

Essential Criteria -

Possess a minimum of 5 GCSE passes to include Maths and English language (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.

AND

Be able to demonstrate, by providing personal and specific examples, that they have at least one year's relevant Business Support experience in an office environment to include:

• Effective use of computerised information management systems;
• Working as part of a team to deliver frontline customer service to members of the public and/or external organisations;
• The ability to deal efficiently with large volumes of work and prioritise competing demands

AND

A qualification that demonstrates competency in working with office technology i.e. Word Processing or Typewriting.

Consideration may be given to applicants who do not possess the required educational qualifications (point 1 above) but who can demonstrate, by providing personal and specific examples, three years relevant experience meeting the demands of busy office and professional environment to include:

• Effective use of computerised information management systems;
• Working as part of a team to deliver frontline customer service to members of the public and/or external organisations;
• The ability to deal efficiently with large volumes of work and prioritise competing demands

AND

A qualification that demonstrates competency in working with office technology i.e. Word Processing or Typewriting.