Job description

The successful candidate will support our Customer Services Coordinators, Detailers and Transport Coordinators. In this role, you will support the day-to-day management of customer orders from receipt to delivery, ensuring material and production capacities are available and providing absence cover.

• Full knowledge of product ranges to help meet the induvial needs of customers
• Providing absence cover within the team.
• Process customer orders and input onto SAP system with extreme accuracy to meet strict production deadlines
• Check specification is in line with compliance regulations.
• Operating in compliance with ISO 37301, 45001, 14001, 9001, 50001, and Code of Conduct.
• Review detailing guide for each product and arrange cutting details in a logical sequence for production to manufacture and transport to load.
• Produce accurate CAD drawings and outputs for fabrication
• Verification of customer orders from other detailers before scheduling
• Provide support to Customer Service Coordinators with other departmental activities when required
• Ensure that all orders are detailed and released to production accurately and on time
• Day-to-day management of customer orders from receipt through to delivery ensuring material and production capacity is available
• Liaise with Roofing/Cladding contractors, Architects, building contractors, prestige customers, regarding specific order requirements, when necessary
• Liaise with our haulage companies and directly with customers to ensure the product is delivered on time and in full.
• Communicate with and prioritise orders from sister manufacturing plant
• Perform any further associated tasks as required by management or the needs of the business.
• The role of multiskilled is to learn each area of the customer services role to a level that will enable help and support in all areas where necessary.

Skills that will help you in the role:

• The ability to work to deadlines within a busy, demanding office environment whilst being able to pay attention to detail to ensure accuracy of work
• Computer literate with AutoCAD and SAP experience is an advantage but not essential.
• Strong mathematical skills and possess first class administration, communication and organisational skills.
• Good negotiation skills and the ability to deal with all levels of personnel within the organisation.
• The ability to remain professional and maintain a calm demeanour under pressure.
• The ability to work independently as well as provide support to team members when required.
• 'Can do' attitude, get things done, persistent and never ever gives up
• Continually looking to develop oneself
• Champion the customer's requirements at all times
• Be enthusiastic, effective, passionate, and productive. Show dedication to the job in hand, and work hard to deliver it efficiently
• Be approachable, authentic, and keeping perspective. Values genuine relationships with colleagues and customers
• Be consistent, credible, and reliable. Have the courage to be honest

If you are interested in this role apply today for consideration.