Call Centre Agents (Inbound), Dublin 12 | No Shift Work

Location Dublin West, Dublin
Job type Contract
Salary €27000 - €29000 per annum
Published about 2 months ago
Start date ASAP
Contact Sarah Healy
Job ref DN 0002955_1660222173

Job description

Call Centre Agents | Temp to Perm Contract

The Client: Located in Dublin West, our client is a leading services provider with expertise in the engineering sector. Our client is committed to providing essential services to their customers and pride themselves on their levels of customer care. They are currently seeking to recruit new team members to join their customer service team.

The Role: As a Call Centre Agent, you will be required to support key functions within the customer service and operations departments. You will be responsible for handling a high volume of incoming and outgoing calls focused on customer care, quality and compliance and you will also handle internal queries via phone and email. You will ensure policies and procedures are strictly adhered to and implement best practice to ensure SLA's are met. This role will require extensive phone, PC work, data entry and participation in projects.

Hours of work: Between the hours of 8am-6pm Monday to Friday (40 hours per week) - Immediate Start!

Contract: 6 months but may extend depending on business requirements


  • At least 1-2 years call centre experience required or equivalent
  • Excellent communication and interpersonal skills
  • Proficient in the use of MS Word and Excel (experience with billing systems a distinct advantage)
  • Accurate, high speed data entry skills and good typing skills
  • Ability to work independently as well as part of a team
  • Strong organisational skills and multi-tasking abilities


  • Degree in Business or related field (not essential)

In Return:

  • Hourly pay rate & weekly payroll (€29k annual salary equivalent)
  • Occasional over time
  • Experience with a recognised organisation
  • Opportunity to apply for long-term/permanent positions internally


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