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Call Centre Agents (Outbound), Dublin South | 9am-5pm

Location Dublin South, Dublin
Sector
Job type Temporary
Salary €24000 - €25000 per annum
Published about 2 months ago
Start date ASAP
Contact Sarah Healy
Job ref DN 0002955_1598350147

Job description

Call Centre Agents, Financial Services/Banking | 3 month contract

The Client: Located in Dublin South, our client is a leading financial services provider with a well established retail network. Our client is committed to providing simplified financial services solutions to their clients. They are currently experiencing growth in the market with a range of innovative products tailored to suit customer's needs.

The Role: As a Contact Centre Agent, you will be required to support key functions within the customer service and sales departments. You will be responsible for handling a high volume of outgoing calls focused on follow-up/after sales, customer service, quality and compliance and you will also handle internal queries via phone and email. You will ensure policies and procedures are strictly adhered to and implement best practice to ensure SLA's are met. The role will require extensive phone, PC work, data entry and participation in projects.

Hours of work: 9am-5pm Monday to Friday (37.5 hours per week) - Immediate Start!

Contract: 3 months minimum but may extend depending on business requirements

Requirements:

  • A minimum education requirement of 5 passes in the Leaving Certificate including a pass in Maths and English (Higher or Ordinary level only, Foundation level subjects will not apply)
  • At least 6-12 months call centre experience required, preferably in financial services
  • Excellent communication and interpersonal skills
  • Proficient in the use of MS Word and Excel (experience with financial/banking systems a distinct advantage)
  • Accurate, high speed data entry skills and good typing skills
  • Ability to work independently as well as part of a team
  • Strong organisational skills and multi-tasking abilities

Desirable:

  • Previous experience in a financial services or banking
  • Degree in Business or related field (not essential)

In Return:

  • Hourly pay rate of €12.50 per hour (25k annual salary equivalent)
  • Occasional over time
  • Subsidised canteen
  • Experience with a recognised organisation in the financial services sector
  • Opportunity to apply for long-term/permanent positions internally

WHY APPLY TO STAFFLINE IRELAND?

On 1st of July Grafton Recruitment Ireland became Staffline Recruitment Ireland

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