Call Taker - Non Emergency Ambulance Control
Job Title: Call Taker - Non Emergency Ambulance Control
Location: WHSCT, Altnagelvin, Derry/Londonderry
The Client: NIAS
The Role: Call Taker - Non Emergency Ambulance Control
Main Duties and Responsibilities:
The post holder will be responsible for receiving and processing all non-emergency calls throughout Northern Ireland. Operate the Computer Aided Dispatch System (CAD) and Integrated Command and Control System (ICCS) in line with Trust policies and procedures.
Hours of work: 37.5 hours shift pattern
Five GCSEs at Grade C or above, including English Language or equivalent educational qualification plus a minimum of one years' experience working in a call centre environment or similar ie in a patient, client or customer-focused environment
A minimum of two years' experience working in a call centre environment or similar ie in a patient, client or customer-focused environment.
A working knowledge and experience of Microsoft Office Suite or equivalent
Ability to work an alternating shift pattern including weekends
- Rates of pay £10.40
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