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Call Taker - Non Emergency Ambulance Control

Location Londonderry, County Londonderry
Sector
Job type Temporary
Salary Up to £10.40 per hour
Published 2 months ago
Start date ASAP
Contact Natalie McCloskey
Job ref DPS:14.37:NMCC:CALL_1654868454

Job description

Job Title: Call Taker - Non Emergency Ambulance Control

Location: WHSCT, Altnagelvin, Derry/Londonderry

Temporary

The Client: NIAS

The Role: Call Taker - Non Emergency Ambulance Control

Main Duties and Responsibilities:

The post holder will be responsible for receiving and processing all non-emergency calls throughout Northern Ireland. Operate the Computer Aided Dispatch System (CAD) and Integrated Command and Control System (ICCS) in line with Trust policies and procedures.

Hours of work: 37.5 hours shift pattern

Requirements:

Five GCSEs at Grade C or above, including English Language or equivalent educational qualification plus a minimum of one years' experience working in a call centre environment or similar ie in a patient, client or customer-focused environment

OR

A minimum of two years' experience working in a call centre environment or similar ie in a patient, client or customer-focused environment.

A working knowledge and experience of Microsoft Office Suite or equivalent

Ability to work an alternating shift pattern including weekends

In Return:

  • Rates of pay £10.40
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