Our client urgently requires a Caretaker for Community Centres within the Ballymena area. This will be on a casual basis - £10.98ph. Between the hours of 9.00am - 10pm. As and when required, including evenings, weekends, Public/Bank Holidays in accordance with the needs of the service.

MAIN PURPOSE OF THE JOB

To ensure supervision of and access to the community centre, responding to requests from the public, whilst ensuring a high standard of cleanliness and the good appearance of the building and its surrounding environment.

Ensure the accurate and timely production of all necessary cash receipts, documentation, reports and official returns.

MAIN DUTIES AND RESPONSIBILITIES

1. Service Delivery

1.1 Be the primary key holder for designated community centre(s) as and when required. This will include ensuring that the premises are opened and secured in a timely manner, as directed by the Community Services/Development Officer.

1.2 Responsible for the security of the Centre, in co-operation with the Community Services/Development Officer and to control access to all parts of the buildings and responding to all call-outs.

1.3 Be present on site and provide cover for bookings/activities in line with health and safety requirements as indicated by the Community Services/Development Officer.

1.4 Ensure that all areas of the Centre, including associated facilities, are kept in a secure clean and hygienic condition and complete weekly cleaning schedules including the removal of litter or graffiti from the outside of the building on a weekly basis.

1.5 Use all equipment and substances in a safe and proper manner according to instruction.

1.6 Ensure that all associated centre facilities and adjacent buildings are opened and closed as required, where appropriate.

1.7 Ensure adjacent playground facility litter bins are emptied and all litter is removed on a daily basis, where applicable.

1.8 Respond to routine enquires by telephone or personal callers and liaise with facility user groups.

1.9 Liaise closely on a range of Health and Safety regulations with the various groups and organisations using the premises.

1.10 Assist customers with the completion of booking forms and maintain the bookings diary.

1.11 Set up and recover Council equipment and furniture as required for bookings and take all reasonable steps to ensure that equipment and furniture is properly cared for and the risk of damage or theft is minimised.

1.12 Report immediately all incidents or accidents occasioning loss or injury to any user of the premises via Council's reporting mechanisms.

1.13 Report repairs or defects on the premises directly to the Community Services/Development Officer. Use appropriate emergency contact procedures during or outside office hours.

1.14 Facilitate Council events within the Community Centres as directed by Community Services/Development Officer.

1.15 Participate in all induction and mandatory training requested and provided by the Council.

1.16 Demonstrate a team approach to achieving the objectives of the Community Planning and Development Department through full flexibility in relation to tasks undertaken.

1.17 Provide a high level of internal and external customer service to include dealing with customer queries and complaints and maintaining records of all queries and complaints.

1.18 Contribute to the success of the Community Planning and Development Department. Ensure key performance indicators for the Department are achieved.

1.19 Comply with all Council's policies and procedures including those relating to Health, Safety and Well-being and contribute and comply with Council's Community Centre Operations Guidance Manual.

1.20 Carry out daily checks on all fire alarms, call points, emergency lights, fire fighting appliances to ensure the requirements of the Council under the Fire Certificate of the Fire Services (NI) Order 1984 are met and compiled with etc, maintain log book and report defects immediately to Council.

1.21 Maintain an annual up to date inventory of equipment and forward to the relevant line manager.

2. Quality
   • Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management.
3. Performance Improvement
   • Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs.
   • Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development.
   • Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money.
4. General
   • Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan.
   • Participate in the Council's Performance and Development Review process as detailed in the published scheme.
   • Fulfil the legal Health and Safety duties placed on employees by:

• taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do;
• Co-operating with the Council on Health & Safety matters;
• Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE);
• Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes.
  • Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998.
  • Comply with all the Council's policies and procedures.
  • Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt.

* Any subsequent updates will supersede legislation identified within the Job Description

• Maintain high standards of personal accountability.
• Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol.
• Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.

ESSENTIAL CRITERIA;

Applicants Must:

Have a minimum of 3 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.

AND

Be able to demonstrate, by providing personal and specific examples, a minimum of six months' experience in the following key areas:

• The operation of facilities to include cleaning and security duties.
• Dealing with members of the public and queries.
• Experience of undertaking administrative duties within a customer focused environment.

Alternatively, consideration may be given to candidates who do not possess the required GCSE qualifications but who can demonstrate, by providing personal and specific examples, a minimum of one years' experience in the following key areas:

• The operation of facilities to include cleaning and security duties.
• Dealing with members of the public and queries.
• Working knowledge of undertaking administrative duties within a customer focused environment.