Cemeteries Administrator

Location Belfast, County Antrim
Job type Temporary
Salary Up to £10.14 per hour
Published 8 months ago
Start date ASAP
Contact Gemma Lillington
Job ref BCC0001543_1574431047

Job description

Temporary Crematorium Administrator required for a local government organisation based in Belfast City Centre.

Rate of Pay: £10.14 per hour

Location: Belfast city centre

Hours: 37 hours per week (08:30 - 17:00)

Duration: 1 month pending review

Main duties/Responsibilities:

  • To co-ordinate booking arrangements for cremations and arrangements for associated disposal of cremated remains such as burial or scattering in garden of remembrance, woodland copse or any other memorialisation schemes that may be adopted by the department
  • To process and forward all relevant documentation in a timely manner
  • To assist and provide information to the public regarding the identification of graves, memorial trees, the garden of remembrance and other facilities as required
  • To issue cremated remains to customers and ensure accurate and up-to-date information is maintained in relation to the disposal of cremated remains
  • To ensure that statutory regulations are complied with and process statutory documentation for cremations or burial of cremated remains
  • To deal with funeral directors in relation to all aspects of crematorium administration
  • To assist in the efficient running of the crematorium, as required including key-holding duties as appropriate and manage crematorium administration supplies
  • To assist the Crematorium Officer with enquiries and complaints from the public and to use and maintain CRM (Customer Relationship Management) System for the accurate recording of complaints, comments and compliments for the Crematorium
  • To undertake general administration duties such as word processing and filing and to update and maintain computer based record systems and manual records as required and to use various office machinery where appropriate
  • To assist and participate in staff training including health and safety, customer care, cash handling and to comply with all relevant policies and procedures

Essential criteria:

  • At least one years experience working in an environment dealing with bereavement issues and providing support to customers in a sympathetic and sensitive manner
  • Experience undertaking administration and cash handling duties
  • Experience using IT software such as Microsoft Office or equivalent packages

Desirable Criteria:

  • 5 GCSEs (Grade A-C) including English

If you are interested and available for this position please upload your CV to the link.

Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles.

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