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Clerical Support Staff

Location Belfast
Job type Temporary
Salary Up to £10.37 per hour
Published 9 months ago
Start date ASAP
Contact email Hannah Fitzismons
Job ref B2FSHF_1674225667

Job description

Band 2 Clerical Officer required for a large public sector organisation based through the Belfast Trust.

Location: Franklin Street Belfast

Hours: 37.5hrs

Duration: Temporary ongoing


The post holder will form part of a team responsible for the efficient and effective provision of Medical Records, Outpatient Appointments and Reception associated duties. They will also assist in the supervision of associated Clerical staff. NB: The post holder will be required to work between the hours of 8am and 6pm.


  • To train, supervise and allocate work to designated Clerical staff
  • Liaise with client, staff and departments, internal and external to the Trust to ensure full and efficient service
  • Provide and ensure cover for staff during periods of leave as required
  • Process and recording of staff leave for designated Clerical staff
  • Develop, maintain and monitor IT systems to record and produce work of a consistently high standard
  • Ensure all office duties are carried out in accordance with local policies & procedures, i.e. filing, faxing, photocopying and data entry
  • Provide Reception cover/duties as and when required
  • Processing Out-patient appointments using Clinic Management
  • Ensure casenotes are available for clinics and returned to the appropriate areas
  • Maintain adequate supplies of stock an stationery
  • Ensure the Casenote Tracking of patient records
  • Updating/Maintenance of patient information on patient related information systems
  • Maintain standards of confidentiality regarding all information held in respect of service users and professional staff
  • Booking of outpatient appointments and processing of appointment letters and associated documentation
  • Request and print letters, documents, labels and reports associated with computerised systems
  • Liaising with other departments in relation to cancelling and rescheduling of clinics and appointments
  • Participate in the development of local policies and procedures as well as quality assurance exercises, as appropriate
  • Dealing with all telephone and other enquiries including the appropriate recording and referring of messages
  • Processing and allocation of patient related correspondence
  • Maintain records both manual and computerised in an accurate and timely way and in accordance with local policy and procedure
  • Processing and Registration of New Patients
  • Maintain standards of confidentiality regarding all information held in respect of service users and professional staff
  • Pre-admitting of patients attending upcoming clinics
  • Booking of Interpreters and Ambulances as and when required


  1. 4 GCSE's at grade C or above to include English Language or equivalent qualification and one year's administrative/clerical experience


  1. NVQ Level II in Administration and one year's administrative/clerical experience


  1. A minimum of two year's administrative/clerical experience


If you are interested and available for this position, please upload your CV to the link or contact Hannah Fitzsimons.

To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £18 - £33 depending on clearance level.

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