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Clinic Coordinator | Dublin 4

Location Dublin South, Dublin
Sector
Job type Permanent
Salary Up to €25 per annum + pension
Published 4 months ago
Start date ASAP
Contact Yvonne O'Reilly
Job ref DN 001393P_1604581919

Job description

Clinic Coordinator | Health care Sector | Permanent Contract

The Client: Headquartered in Dublin South, our client is a health services provider with a well established retail network. Our client is committed to providing simplified services to their clients. They are currently experiencing growth in the market and are seeking to recruit for their Merrion Road branch.

The Role: As a Clinic Coordinator, you will be required to support key functions within the business. You will be responsible for handling a high volume of incoming and outgoing calls to customers in support of marketing campaigns and seasonal promotions, and you will also act as the key support for office administration duties. A vital duty in this role is to make outgoing calls on a daily basis to existing and lapsed clients, maintain relationships and pursue leads, in line with KPI's. As part of this role there is a focus on delivering the highest levels of customer service, quality, compliance and business development.

Hours of work: 8.45am-5pm Monday to Friday (36.25 hours per week)

Key duties:

  • Handle all incoming and outgoing customer calls and responding to queries in a timely, efficient manner
  • Effectively co-ordinate office administration duties such as daily planner appointments, daily banking, employee expenses, commission reports
  • Set customer appointments using central diary management system
  • Handle all customer queries in a professional manner
  • Handle sales in branch and processing receipts
  • Co-ordinate business development activities such as following up on missed appointments, generating leads, reminder calls to lapsed clients in line with KPI's
  • Management reporting and daily/weekly team meetings

Requirements:

  • Educated to Leaving Cert standard; third level qualification an advantage although not essential
  • At least 1-2 years experience in a busy call centre, telesales or business development role
  • Excellent customer service and front of house skills
  • Excellent communication and interpersonal skills with confidence making cold and warm calls to existing and lapsed clients
  • Proficient in the use of MS Word and Excel
  • Accurate, high speed data entry skills and good typing skills
  • Ability to work independently as well as part of a team
  • Strong organisational skills and multi-tasking abilities
  • Sales/business development experience a distinct advantage
  • Good negotiation skills with the confidence to handle outbound telephone activity to prospective and lapsed clients

In Return:

  • €25k annual salary (36.25 hour week)
  • Commission/bonus structure - OTE "on-target earnings" of up to €32k
  • Pension scheme
  • Staff discounts
  • Full training will be provided
  • Excellent career progression opportunities

*Please note this position is an immediate start*

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