Collections Agent - Hybrid Working| £10.92 P/H

Job description

Staffline are currently recruiting for a temporary, full time Collections Agent to work within a thriving Belfast city centre office, with the potential of being made permanent after successful completion of a 13 week induction and probationary period.

The successful applicant will be responsible for collecting commercial debt for business customers on behalf of a large, public sector organisation. Our commercial Agents will be required to make outbound calls dealing with business customers, securing payment and arranging repayment plans.

The basic pay will be £10.92 per hour, paid weekly, with a non-contractual, but achievable, quarterly bonus between £600-£765.

Key duties and responsibilities

• Making outbound calls, dealing with business customers
• Securing outstanding payments
• Arranging repayment plans
• Processing and resolving accounts at all recovery stages
• Ensure all cash targets are met in a timely and cost-effective manner
• Deal with key accounts

Essential Criteria

• Experience of using IT systems and packages including Microsoft Office Packages
• Customer service experience to include call centre, retail, hospitality or sales roles
• An effective relationship builder
• A strong team player who strives to achieve team as well as individual targets
• Effective interpersonal and strong organisational skills
• Ability to work in fast paced environment

Hourly rate - £10.92

Full time hours - 37.5 hours per week (Monday to Friday, 8am-4pm or 9am-5pm) with opportunities to earn additional income, such as being part of the on-call rota, secondments and overtime

Benefits include

• Full paid induction and training provided
• Excellent career opportunities and internal development
• Hybrid working model
• 30 days holiday (rising to 35 with each year of service)

If you are interested in filling this position, please do not hesitate to apply.

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