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Collections Team Leader | Dublin North | Permanent Contract

Location Dublin North, Dublin
Sector
Job type Permanent
Salary €35000 - €40000 per annum
Published 2 months ago
Start date ASAP
Contact Sarah Healy
Job ref DN 001426P_1616008762

Job description

COLLECTIONS TEAM LEADER | LOGISTICS | NORTH COUNTY DUBLIN | PERMANENT

THE CLIENT

Located in North County Dublin, our client is a leading transport and logistics provider with a global presence. Our client is committed to providing simplified logistics to customers, both commercial and domestic. They are currently experiencing growth in the market due to unprecedented demands for their services and are currently seeking to recruit a Collection Team Leader for their Dublin operation.

THE ROLE

As a Collections Team Leader, you will be responsible for managing and developing a robust team of collections agents while managing customer relationships and escalations within the credit control function. You will be responsible for coaching and developing staff on internal processes, quality and compliance procedures and you will work closely with the senior management team to ensure the teams are achieving revenue targets and SLA's. You will ensure policies and procedures are strictly adhered to and implement best practice. The role will require extensive people management, coaching and daily support to the wider credit control function across multiple business units.

RESPONSIBILITIES

  • Lead, mentor and develop a team of collections agents in a target driven contact centre environment
  • Ensure delivery of team cash collection targets and daily/weekly KPI's
  • Provide proactive approach to credit control and cash collection by handling escalations
  • Support the team where necessary to achieve daily and weekly objectives
  • Provide HR support by conducting performance appraisals and reviews
  • Respond to queries and complaints in an efficient and effective manner
  • Preparation of reports for management and board level
  • Drive, deliver and implement change management initiatives
  • Carry out annual reviews periodically as required
  • Assist management in the overall operation of the department on a day to day basis and as required maximising team efficiencies and productivity
  • Contribute to the development, implementation and ongoing maintenance of departmental and organisational policies and procedures

HOURS OF WORK

37.5 hours per week - Monday to Friday

REQUIREMENTS

  • 2-3 years previous management experience in a collections/credit control function essential
  • Experience in a fast-paced, customer-focused environment ideally within the transport/logistics/freight forwarding industry
  • Proven ability to meet KPI's and weekly cash collection targets
  • Excellent communication and interpersonal skills
  • Proficient in the use of MS Word, Excel & Outlook
  • Strong organisational skills and multi-tasking abilities
  • Confidence in communicating with stakeholders and all levels of management
  • Good presentation skills

IN RETURN

  • Salary circa €35-40k
  • Occasional over time
  • Parking available
  • Pension
  • Bonus scheme
  • Experience with a recognised organisation in the transport and logistics sector

WHY APPLY TO STAFFLINE IRELAND?

In 2020 Grafton Recruitment Ireland became Staffline Recruitment Ireland.

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about us. We know that finding the right job can be challenging and we have the tools and resources to help you succeed.

We are a leading recruitment agency offering a full recruitment solution throughout the island of Ireland and across the UK. We have branches across the island including Swords, Walkinstown Cork, Galway and Dundalk. Whether it's temporary contracts or full time employment, you can be sure that Staffline Ireland will have the right career for you. For all of our latest opportunities please visit our website www.staffline.ie

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