Job description

Contact Centre Agent

Contact Centre Agent required for a large public sector organisation based through Ards Borough Council.

Salary: £9.50 p/h

Location: Adelaide, Belfast

Hours: 37 hours p/w

Duration: TBC

JOB SUMMARY / MAIN PURPOSE:

You will provide accurate and efficient passenger information which will include timetable and fares information for all Translink services whilst ensuring you deliver high quality customer service.

KEY DUTIES / RESPONSIBILITIES
The post holder will be required to carry out a range of duties which may include all or some of the following:

• Answer all telephone enquiries from the general public in a timely manner
• Respond to customer enquiries through Email and Live Chat communication channels
• Provide accurate timetable and fares information for all Translink services
• Acknowledge and record customer complaints
• Reserve seats for First Plus Enterprise contract tickets
• Assist in the renewal of Senior Smart passes 2
• Assist in the administration of Department for Infrastructure 60+ Smartpass applications
• Respond to general enquires for the Translink group and transfer calls to the relevant department * Respond to enquiries on e-commerce products
• Undertake additional tasks as may be required by the Company

ESSENTIAL CRITERIA:

• Minimum of 3 GCSEs at grade C or above, or equivalent, including English and Maths, or alternatively, be able to demonstrate at least 2 years' relevant customer service experience

AND

• Minimum of 1 years' experience in a customer service role or possess World Host Level 2 accreditation
• Ability to complete forms and provide written responses to customer enquiries.
• Ability to manage a high volume of inbound calls and customer enquiries in a fast-paced work environment

BELSL

If you are interested and available for this position, please upload your CV to the link or contact Orlaith Fogarty. Orlaith.Fogarty@staffline.co.uk

To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £18 - £33 depending on clearance level.