Contact Centre Team Leader

Location Belfast, County Antrim
Job type Permanent
Salary Negotiable
Published about 2 months ago
Start date ASAP
Contact Naomi McCaughley
Job ref NM0005_1634721647

Job description

Staffline are delighted to invite applications for the position of Team Leader for their client who specialise in education/certification. The role is based out of our state of the art facility in the heart of Belfast city centre - Great Victoria Street.

The successful candidates will lead a team of 15+ Multi channel inbound customer support agents (phone, email and chat) independently, ensuring targets and KPI's are met and strive to exceed customer/client expectations.

Essential Criteria:

  • Minimum 2 years' contact centre experience
  • Minimum 1 year contact centre experience at Team Leader level
  • Strong computer literacy including Microsoft Office Suite

Desirable Criteria:

  • 2+ years' contact centre experience at Team Leader level
  • A Level or above (Or equivalent)

Hours of Work:

  • 40 hours per week
  • Core hours are Monday - Friday 8am-8pm & Saturday 8am-12noon


  • £24k

*however successful candidates must be fully flexible to meet the demands of the role as operational hours may change due to business/client requirements*

Permanent contract - not suitable for seasonal applicants

To ensure all checks can be successfully carried out candidates must be able to provide the following documents at interview stage:

  • Photographic Proof of ID (Valid passport/Full UK Driving License/Electoral Card)
  • Proof of Address (Bank statement/Credit Card bill or Government letter - must be dated within last 3 months)
  • Proof of National Insurance Number (National Insurance Card/Government letter/recent payslip)

**Candidates must provide 3 separate documents per requirement**

The Staffline Specialist Team is a dedicated division within Staffline Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.


Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Staffline today!