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Control Room Operator - Vodafone

Location Lurgan Township
Job type Permanent
Salary £10.90 - £11.90 per hour
Published 7 months ago
Start date asap
Contact email Kerry Hassett
Job ref PORMITV_1683795969

Job description

What is in it for you?

  • A competitive salary
  • A friendly and supportive team
  • Training, career development & progression
  • Overtime opportunities
  • A great selection of benefits incl. Access to on-line GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
  • Free on-site parking

Main Duties

  • Managing alerts coming from high value vehicles and communicating them to owners.
  • Managing incoming and outgoing telephone calls to clients.
  • Utilise software to ensure the required compliance standards are met.
  • Work as part of a team liaising with different clients nationally.
  • Maintaining a high degree of confidentiality and professionalism when handling clients.
  • Follow correct procedures for incident reporting and real time monitoring of vehicles.
  • Work as part of a team, communicating effectively with team members, others in the business and clients.
  • To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
  • To undertake additional duties in line with management requests as required.
  • Comply with ISO 27001 standards and procedures.
  • Meeting individually set KPIs.
  • Stay current with system information, changes, and updates.
  • Work on a number of systems unique to the contract (full training will be provided).

What we are looking for

  • Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
  • Excellent communication skills.
  • Ability to work in a fast-paced environment.
  • Ability to manage workload to meet team deadlines.
  • A willingness to learn and develop and show high level of commitment and professionalism.
  • Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.

Desired experience

  • Experience in working in a professional office environment, communicating with clients.
  • Able to work with autonomy to ensure KPI's can be met.
  • Customer service experience including phone calls.


  • Applicants must have a 5-year checkable history.
  • You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.


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