Job description

Credit Controller

Belfast

12 month contract

Hours of work: Mon-Thur, 8.30am-5pm and Friday 8.30am-4.30pm

Description of Job & Key Responsibilities

• Contacting customers when payment is overdue, monitor accounts and proactively engage with customers, providing a high level of customer service and finding the best ways to recover payment for bills
• Offering advice and flexible repayment plans in accordance with customers' ability to pay
• Working flexibly to action incoming workflow on a daily basis including, calls, emails, & letters; complete weekly reports
• Helping us deliver on our regulatory obligations, especially in relation to vulnerable customers by ensuring our debt recovery policies are kept updated
• Working positively towards individual and collective objectives & targets
• Actively engaging with other colleagues and customers to manage customers' accounts, resolve queries and respond as required
• Reviewing and following up on internal queries from other departments within the business

Skills and Experience

• Experience of working in a credit control or customer accounts environment where you will have worked directly with customers to resolve queries and recover payments due
• Be organized and have exceptional attention to detail with the ability to produce consistently accurate work
• Negotiation skills
• Hands-on flexible approach with the ability to multitask, prioritise your workload and work on your own initiative with minimum supervision
• Customer and quality focused

To be considered for the role, please submit your most recent CV to glenda.reddington@staffline.co.uk. BELSL