Our Client, A Large Public Sector Organisation based in Ballymena require a CSU Advisor to join their team.

Role: CSU Advisor

Rate of Pay: £10.98 per hour

Location: Ballymena

Hours: 37hrs

Duration: Temporary

Main duties/Responsibilities:

• Responding in a timely and professional manner to customer contact using a range of communication methods.
• Recording repairs for customers from various means of contact e.g. phone, counter and web reporting
• Communicating with customers to understand their query and accurately recording the priority of a wide range of maintenance and heating repairs
• Liaising with a wide range of internal and external stakeholders (contractors, maintenance departments, housing, grounds maintenance, Housing Executive tenants)
• Using a wide range of computer packages to record, manage and retrieve information for example IT systems to accurately record repairs
• Implementing/advising on policies and procedures including response maintenance and other business areas where required
• Take an active and positive role within the team, working together to meet business objectives
• Monitoring and escalating maintenance performance issues to CSU supervisor and CSU manager where appropriate
• Recording Grounds Maintenance repairs & booking appointments for Grounds Maintenance inspections
• Arranging Gas and other required Health and Safety checks by appointment
• Carrying out customer surveys when requested

Candidates must be Access NI cleared prior to taking up appointment.

Please note this post will close at 4pm on the 18th September

Essential Criteria:

• Possess five GCSEs or equivalent qualification plus at least one year's customer service experience.

Or

• Can demonstrate at least 2 years' customer service experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training.
• Experience in using a range of computer packages including Word, Excel, Outlook etc.
• Experience in dealing appropriately with customers in a challenging environment

#INDPUBSEC23

To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Jamie Leetch will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.