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Personal Lines Customer Advisor

Location Crumlin, County Antrim
Sector
Job type Permanent
Salary £21000 - £23000 per annum
Published about 2 months ago
Start date TBD
Contact Barry Quine
Job ref LIS/CA_1646926557

Job description

Customer Advisor

Crumlin

Permanent

Our Client based in Crumlin require a Customer Advisor for an immediate start

The Role:

  • To work within the Personal Lines Department, responding to customer needs and requirements in an appropriate manner.
  • To answer all calls and enquiries in a prompt, positive and courteous manner.
  • To support the firm's goals through excellent customer service skills.
  • Converting incoming enquiries into sales, focusing on customer retention levels, and providing ongoing after sales and servicing support.

Requirements

  • Educated to GCSE standard including Maths and English.
  • 1 year's experience in insurance business
  • Good keyboard skills and knowledge of Microsoft Office, e-mail, and internet.
  • Experience of providing specialised sales advice to support customer requirements.
  • Thorough understanding of quote systems and product range.
  • Has undertaken (or is willing to undertake) relevant customer service and insurance training.
  • Excellent telephone manner and customer service skills.
  • Effective communication skills.
  • Ability to gather and analyse information from the customer and to match relevant products with the customers' requirements.
  • Ability to identify and respond appropriately to an individual customer's level of understanding.

Hours of work: Monday to Friday 9am - 5pm

In Return:

  • Salary = £21k+ per annum, depending on experience

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