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Customer Advisor & Admin Support

Location Belfast
Job type Permanent
Salary Up to £19350 per annum
Published about 1 month ago
Contact email Raymond McPhilips
Job ref J2481_1677256794

Job description

Customer Advisor - Admin Support

Staffline Ireland is currently seeking a Customer Advisor to join our client, a leading Utilities provider, on a permanent full time basis at their site in Belfast.

Salary: £19,350 per annum

Hours of Work: 37 hours per week Monday to Thursday 8.30am - 5.00pm / Friday 8.30am - 4.30pm (flexibility in working hours may be required)


  • 20 days annual leave plus 11 bank holidays
  • enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%
  • life assurance whist employed by the Company.

Job Purpose:

To provide engineering support, including back-office administration duties, to ensure the smooth running of the operation of the business. Although this role is in a department which works in gas service engineering, the role itself does not require any prior knowledge of this area. The key focus is on great Customer Service and Administration.

*Please note this is an office-based role only*

Key Accountabilities:

  • Dispatch engineers to jobs and record all relevant details.
  • Update Concerto and other data capture systems in a timely manner and maintain sequential files of engineers' job sheets.
  • Support the timely provision of reports to management concerning business objectives.
  • Liaise with customers to agree appointment dates or resolve problems and complaints.
  • Liaise with all departments within the company to help resolve customer related issues within company standards of service.
  • Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate.
  • Support all other processes within the business as requested, i.e., filing, archiving, photocopying and general administration tasks as requested by management.


  • Minimum of 5 GCSE's (Grade A-C) or equivalent or a Minimum of 1 years' relevant experience within an office / administration function
  • Experience of working in a highly pressurised environment
  • Excellent organisational and Effective communication skills
  • Comprehensive IT skills including the ability to use Microsoft Office packages, in particular MS Excel

The Person:

  • Respects diversity and behaves in an inclusive manner.
  • Has a can-do attitude.
  • Can evolve and adapt quickly.

If you meet the above Essential criteria and want more information on this role, please forward your CV to OR call 02890242824 BELSL

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