Job description

Customer Advisor - Admin Support

Staffline Ireland is currently seeking a Customer Advisor to join our client, a leading Utilities provider, on a permanent full time basis at their site in Belfast.

Salary: £19,350 per annum

Hours of Work: 37 hours per week Monday to Thursday 8.30am - 5.00pm / Friday 8.30am - 4.30pm (flexibility in working hours may be required)

Benefits:

• 20 days annual leave plus 11 bank holidays
• enrolment into the Company pension scheme on commencement and upon meeting qualifying criteria the Company will match your pension contributions up to 6%
• life assurance whist employed by the Company.

Job Purpose:

To provide engineering support, including back-office administration duties, to ensure the smooth running of the operation of the business. Although this role is in a department which works in gas service engineering, the role itself does not require any prior knowledge of this area. The key focus is on great Customer Service and Administration.

*Please note this is an office-based role only*

Key Accountabilities:

• Dispatch engineers to jobs and record all relevant details.
• Update Concerto and other data capture systems in a timely manner and maintain sequential files of engineers' job sheets.
• Support the timely provision of reports to management concerning business objectives.
• Liaise with customers to agree appointment dates or resolve problems and complaints.
• Liaise with all departments within the company to help resolve customer related issues within company standards of service.
• Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate.
• Support all other processes within the business as requested, i.e., filing, archiving, photocopying and general administration tasks as requested by management.

Essential:

• Minimum of 5 GCSE's (Grade A-C) or equivalent or a Minimum of 1 years' relevant experience within an office / administration function
• Experience of working in a highly pressurised environment
• Excellent organisational and Effective communication skills
• Comprehensive IT skills including the ability to use Microsoft Office packages, in particular MS Excel

The Person:

• Respects diversity and behaves in an inclusive manner.
• Has a can-do attitude.
• Can evolve and adapt quickly.

If you meet the above Essential criteria and want more information on this role, please forward your CV to Raymond.mcphillips@staffline.co.uk OR call 02890242824 BELSL