Customer Advisor - Engineering Support

37 Hours per week

Do you want to work for a rewarding company who are determined to make a positive change to the enviornment?

Are you interested in a competitive salary?

A leading client has a new opening to join the team as a Customer Adviser for Engineering Support! Working in the Belfast-based Head Office, with a competitive salary, package & job satisfaction on offer, this opportunity is expected to be snapped up quickly.

We are seeking a candidate to provide engineering support, including back-office administration duties, to ensure the smooth running of the operation of the business.

Benefits

• Career progression opportunities
• Full training, company van, tools and personal protective equipment will be provided.
• Contributory pension scheme
• On-site canteen
• Life assurance
• Annual health checks

Responsibilities

• Dispatch engineers to jobs with the support of other PES staff and record all relevant details onto Concerto as required.
• Update Concerto and other data capture systems in a timely manner and maintain sequential files of engineers' job sheets.
• Support the timely provision of reports to management concerning business objectives.
• Liaise with customers to agree appointment dates or resolve problems and complaints regarding PES activities.
• Liaise with all departments to help resolve customer related issues within company standards of service.
• Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate.
• Support processes to ensure that all customer-chargeable quotations and renewals are issued in a timely, controlled manner.
• Ensure all phones within the department are answered in a timely manner.
• Support all other processes within the business as requested, i.e. filing, archiving, photocopying and general administration tasks as requested by management
• Establish, develop, and maintain effective working relationships with all work colleagues, contractors, and partnering agencies to ensure an integrated contribution to PNG's corporate objectives.
• Observe and comply with policies and procedures for Health and Safety at Work and observe and continually promote equal opportunities and customer care in compliance with organisational aims and objectives.
• Participate in learning and development activities that develop personal effectiveness and assist in improving performance in the role.
• Undertake any other duties as may reasonably be required in line with the level of responsibility of the post and in order to meet the changing needs of the organisation.

Requirements

• Minimum of 5 GCSE's (Grade A-C) or equivalent OR a Minimum of 1 years' relevant experience within an office / administration function
• Experience working in a highly pressurised environment
• Excellent organisational ability
• Effective communication skills
• Ability to work in a highly pressurised environment
• Comprehensive IT skills including the ability to use Microsoft Office packages, In particular MS Excel
• Experience of dealing with customer-related queries and/or complaints (Desirable)