Job Opportunity: Customer Advisor at Leading Utilities Company in Belfast

Are you a dedicated and proactive individual with a passion for delivering exceptional customer service? We have an exciting opportunity for you to join our team as a Customer Advisor at a prominent utilities company based in Belfast.

Position: Customer Advisor
Type: Permanent
Location: Belfast
Salary: Starting from £21,100, rising to £22,100 after 6 months
Benefits: Company benefits included

The company are a leading utilities company, specializing in providing reliable and efficient gas services to the community and are committed to delivering top-notch customer experiences and maintaining the highest standards of safety, service, and satisfaction.

Key Responsibilities: As a Customer Advisor, you will play a pivotal role in ensuring smooth operations and customer satisfaction within their gas network. Your responsibilities will include:

• Planning asset maintenance programs and coordinating resources efficiently.
• Scheduling appointments with customers and liaising with partners and agencies.
• Managing and resolving operational issues related to asset maintenance.
• Responding to inbound calls, addressing inquiries, and providing excellent service.
• Updating customer and job details in company systems and ensuring accuracy.
• Dispatching emergency and non-emergency jobs to relevant teams.
• Contributing to achieving corporate goals through your positive attitude and actions.

Essential Criteria: To be considered for this role, you must have:

• A minimum of 2 GCSEs (or equivalent) with grades C or above, including Maths and English.
• At least one year of relevant administration experience in a customer services environment.
• Strong IT skills and proficiency in using relevant software.
• Excellent communication and organizational skills.

Why Join this leading utilities company:

• Be part of a dynamic team dedicated to providing outstanding customer service.
• Opportunity for career growth and personal development.
• Competitive starting salary with increments based on performance.
• Access to company benefits and a supportive work environment.

Application Process: To apply for this exciting opportunity, please submit your CV to naomi.mccurrie@stafflinerecruit.com or use the link provided.

Job Reference: #INDBELFST23

If you have any questions or require further information, please feel free to contact me.

Telephone: 02890242824 ext 403