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Customer Advisor - Working From Home

Location Belfast, County Antrim
Sector
Job type Contract
Salary Negotiable
Published 22 days ago
Start date 16/10/2020
Contact Chris Black
Job ref TPECB_1601468534

Job description

The Client: Teleperformance (working in partnership with Staffline) is the Worldwide leader in multichannel customer experience management.

The Role: As a member of The Team at Teleperformance, you will handle incoming calls from clients and customers and will become a specialist in effectively resolving incidents and queries. This role will be based working from home, with full training and equipment provided.

Hours of work: 40 hours per week. Between the hours of 8am and 10pm Monday to Sunday and must be fully flexible

Training: Mon-Fri 9am to 6pm for 3 to 7 weeks (Completed from home on Microsoft Teams)

The successful candidate will be responsible for:

  • Record, track, and effectively resolve incidents and queries and complaints
  • Provide timely, accurate and expert advice
  • Deliver a service where patience, empathy and building rapport are central
  • Create clear notes on customers' accounts with relevant details
  • Comply with company policies and practices
  • Manage databases, tools, applications and operating systems
  • Strive to achieve first call resolution

Essential Criteria:

  • Previous Customer Service experience
  • Strong verbal and written skills with the ability to show attention to detail
  • Problem solving and strong communications skills
  • Professional and friendly telephone manner
  • Passionate about technology and the internet, with a desire to learn and develop
  • Take ownership of situations with positivity and a can-do attitude
  • Able to work within a fast paced, engaging environment

In Return:

  • Comprehensive initial training
  • Employee reward and recognition schemes
  • On-going coaching and development and genuine opportunities to develop your career with the company's management programmes
  • Discounts on top retail brands
  • 28 days' holiday inclusive of bank holidays, rising to 30 from year 2
  • Pension Scheme
  • Sports & Social Scheme
  • Refer a friend scheme - Up to £900 for each individual referred
  • Employee benefits programme which includes discounted holidays, flights and hotels, discounted utility bills and discounted cinema tickets

Why use Staffline? This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Staffline. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please apply with your up to date CV by clicking the button.

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