Customer Care Adviser (Banking)
Lloyds Banking Group is leading global bank in existence over 320 years and in this time they have been making a difference to the lives of customers, businesses and communities.
With Lloyds you will be part of an ever-changing industry, playing a key role in shaping the financial services of the future whilst supporting our customers' changing needs. The scale and reach of the Lloyd Group means that you will have many opportunities to learn, grow and develop. Their values-led culture and approach to inclusion and diversity means we can all make a real difference together.
Reporting to a Team Manager, as a Customer Adviser with the banking and savings team you will be offering customers excellent customer service, ensuring all customers are dealt with quickly and professionally. You will fulfil customers' needs at first touch in line with the Group Values and Behaviours and Codes of Responsibility Customer. You will take ownership of customers enquiries, using appropriate skills, personal judgement and decision making in an efficient and effective manner providing the highest level of customer service, aiming to meet the needs of customers.
To be considered you must demonstrate a passion for customer service, you should be able to provide examples of using initiative. Due to the world class training programme available you will not need previous experience. Please be aware all successful candidates will undergo a detailed background check, this will include; referencing (previous three years) Credit Check, Eligibility to work in the UK and criminality check.
You will join a leading bank with an unrivalled company culture there are clear opportunities for career development. You will enjoy an excellent remuneration package with additional bonuses and incentives. You will enjoy social events throughout the year. (currently postponed due to COVID guidelines) This is coupled with an intensive 5 week training programme which will equip you with the necessary skills to excel in your role. Please be aware this initial 5 week training period may be based in the Dundonald facility before moving to the impressive corporate setting of the Gas Works, Belfast.You will have a set working hours which will be provided to you 8 weeks in advance.
Job Spec -
Supports new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports LBG priorities
Enters data into standard company systems
- Interacts courteously to maintain a positive client experience
- Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues
- Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures
- Supports development of personal capabilities by pursuing existing formal and informal training opportunities
- Receives and interacts with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues
- Works according to an assigned schedule
If you are excited by this role and believe you have what it takes then please do not hesitate to apply.
To apply you should send your cv via the link provided.
Please be aware this role is expected to commence 29th November 2021 for at least 6 months. Successful applicants in interview will be required to undertake pre vetting which will include: Credit Check, Criminality check, Full referencing for 3 years and sanctions checks.